9910 Public Service Trainee

Population Health Outreach Coordinator

Recruitment #TEX-9910-090662



9910 Public Service Trainee: Population Health Outreach Coordinator

Department of Public Health


APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the positions shall not exceed 24 months.



The San Francisco Department of Public Health’s San Francisco Health Network (SFHN) – Primary Care is accepting applications for one (1) full time trainee position in class 9910 Public Service Trainee. The Performance Improvement Coordinator position seeks pre-health professional candidates motivated to pursue a career in healthcare administration, operations and analytics.


WORKING HOURS: Full-Time, Monday to Friday, business core hours 8:00 a.m. to 5:00 p.m. Shift assignments are subject to changes depending on the operational needs of the division. This position may require occasional work during the evenings and weekends.


LOCATION: 30 Van Ness Avenue, Suite 2300, San Francisco, CA, 94110; San Francisco Health Network – Primary Care.



Under the general direction, the 9910 Public Service Trainee will develop foundational skills desirable for professionals engaging in the practice, education, and research of public health. The 9910 Public Service Trainee will be trained to perform the following essential duties:

  • Assist in the development and implementation of standards around outreach/inreach needed for improvement for key incentive programs [Medi-Cal (PRIME) program, Quality Incentive Program (QIP)].
  • Assist in the design and implementation of performance improvement processes.
  • Assist in the developing improvement plans to improve quality of care, access and experience for patients.
  • Assist with data development and validation as system transitions to using registries for population health management in Epic.
  • Assist with developing curriculum and training logistics such as registration and attendance, webinars, and creating and summarizing evaluations.
  • Assist with the development and maintenance of project timelines and reporting schedules.
  • Assist with administrative duties, e.g. preparing meeting and training materials, answering phone calls, filing, faxing, making copies, reserving rooms.
  • Assist with scheduling for meetings, appointments, clinic schedules, and events.
  • Coordinate activities and create reports for Population Health Learning Network deliverables.
  • Coordinate development of outreach tools, facilitate meetings/trainings, implement standardization, coach staff, and develop plans for sustainability.
  • Develop familiarity with electronic health record and reporting systems.
  • Responds, tracks, and validates data submissions from the primary care network for performance improvement measures.
  • Develop working relationships with primary care administrators & partners, outreach staff, Centralized Call Center team, the Office of Managed Care, and patients.
  • Disseminate information pertaining to program updates via email, website updates, or meetings.
  • Collect, summarize, validate and analyze data for purposes of identifying improvement opportunities.
  • Learn and apply data quality concepts to create valid and actionable dashboards and data displays; present findings to internal and external partners.
  • Participate in instructional training events in collaborative and interdisciplinary approaches and teamwork for improving quality of care, access and experience for patients.
  • Perform data entry into patient level database.

The 9910 Public Service Trainee also performs other related duties as assigned.


NOTE: The qualified applicant pool will be used to fill various positions located at different locations in the next six months.

Minimum Qualifications

  1. EDUCATION: Possession of a bachelor's degree from an accredited college or university with a major in public health, social welfare, health informatics, or field related to healthcare or healthcare management; OR Current enrollment in a bachelor’s degree program in public health, social welfare, health informatics, or field related to healthcare or healthcare management; AND
  2. EXPERIENCE: Three (3) months (equivalent to 500 hours) of verifiable work experience in data management, project coordination, or quality improvement in a health setting.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Desirable Qualifications: 

  • Ability to learn concepts of population health, health status reporting tools, and other information systems in a short period of time.
  • Ability to work independently and in a team.
  • Ability to work with people from a variety of backgrounds.
  • Analytical experience with emphasis on transforming data into actionable results.
  • Bilingual in Cantonese and/or Mandarin.
  • Bilingual in Spanish.
  • Experience with healthcare quality improvement.
  • Excellent interpersonal, oral and written communication skills.
  • Experience working with vulnerable populations.
  • Interest in population health.
  • Possession of a Masters Degree or higher.
  • Proficiency in the use of Microsoft Office Suite.
  • Strong organizational skills.

Verification of Experience: http://sfdhr.org/getting-job#verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Margarita GonzalezDiaz, by telephone at 415-554-2921, or by email at Margarita.Gonzalez-Diaz@sfdph.org.


For questions regarding the vacancies, please contact the hiring manager, Sarah Cox by telephone at (415) 581-2441 or email: Sarah.cox@sfdph.org.

Selection Procedures



Candidates will be prompted to complete a Supplemental Questionnaire as a part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.


The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet needs of the Department will be invited for an interview.


Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.     

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Note on ICARE:  Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.


Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.


Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.


Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 


General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at:



Copies of Application Documents: http://sfdhr.org/getting-job#copies


Right to Work: http://sfdhr.org/getting-job#identification


Information on requesting a reasonable ADA Accommodation:  



Issued: December 28, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-9910-090662

POS #: 01139961


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

Powered by JobAps