9920 Public Service Aide (Human Resources Operations Project)

Recruitment #TEX-9920-099100

Introduction

 

Appointment Type
Temporary Exempt (TEX) Appointment. This position is excluded by the Charter from the competitive civil service examination pursuant to San Francisco Charter Section 10.104 and shall serve (at will) at the discretion of the Appointing Officer.

About San Francisco Public Library
In 2018, the San Francisco Public Library (SFPL) was named the Gale/Library Journal Library of the Year, the most prestigious award given to any library system in North America. SFPL has also been recognized as a top innovator by the Urban Libraries Council in establishing forward thinking, progressive approaches to library service. SFPL embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all members of the community. Through a robust array of services and programs, the Library places an emphasis on literacy and learning, digital inclusion, social justice, equity, and healthy communities. The library system includes the Main Library, an anchor institution in the City’s civic center, two administrative buildings, and 27 branch libraries that serve all neighborhoods throughout the city. With a collection of more than 3.7 million items, and circulation exceeding 10 million each year, the San Francisco Public Library serves more than 6.6 million visitors annually. For more information, please visit www.sfpl.org.

Work Location and Schedule: This is a temporary, part-time, 20 hours per week position. Based on operational needs, the incumbent may be required to work up to 39 hours per week. The anticipated duration of this appointment is up to 12 months. This position is located at the Human Resources Office, Main Library, 100 Larkin Street, San Francisco, CA 94102.

Position Description
Under supervision, the Public Service Aide will provide support to SFPL Human Resources (HR) Division to complete the Human Resources Office Operations Modernization Project. The goal of the project is to streamline Human Resources Office operations to improve efficiency by enhancing digital accessibility.

Essential duties of this position include but not limited to: updating HR related forms and converting into fillable PDF format; updating the HR webpage on the SFPL intranet to ensure HR forms, policies and procedures are current and easily accessible electronically; updating HR Office Administration Standard Operating Procedures Manual such as documenting the current procedures for preparing and submitting Purchase Orders; preparing a variety of basic routine HR reports and documents; and reorganizing HR shared drive to be accessible by HR Staff to easily retrieve files in a centralized location. This position also will assist in conducting basic research and compiling data; assisting in the implementation of HR programs; greeting and providing assistance to SFPL staff; answering phones and transferring calls, and performing other related duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent (GED or High School Proficiency Examination) AND

2. Six (6) months (1000 hours) of clerical support and customer service experience in an office environment.
 
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience in exercising tact and maintaining poise in answering inquiries via phone, email and in person
• Strong written and oral communication skills
• Proficient in MS Office suite (Word, Excel, Outlook, etc.)
• Customer service focus with outstanding phone etiquette

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the TEX-9920-099100 desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Important: All work experience, education, training and other information substantiating how you meet the minimum qualifications MUST be included in your application by the filing deadline. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applicant must attach a resume (attach via Resume tab) and a cover letter (attach via Other Item tab) online through JobAps at time of application filing; however, resumes will NOT be accepted in lieu of a completed City and County of San Francisco application.

If you have any questions regarding this recruitment or application process, please contact the analyst, Vivian Yeung at (415) 557-4581 or via e-mail at
Vivian.Yeung@sfpl.org.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. Only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Reasonable Accommodation Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: August 16, 2019; updated August 19, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-9920-099100 (Position# 01125571)
LIB/VY/415.557.4581

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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