9920 Public Service Aide - Assistant to Professionals (2021)

Recruitment #TEX-9920-108284




CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

Applicants: This recruitment supersedes all previous ones. If you have submitted a 9920 application in the past and wish to be eligible for this recruitment, you MUST reapply or else you will not be considered.

Note: Applicant must be high school graduates who are currently enrolled in an accredited college or university. Please attach college transcripts or other proof of current college enrollment with your online application.  File size is a 1 MB limit on each file attached to the application.

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 


To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc


Public Service Aides will be reporting to various SFPUC locations depending on assignment:

Water Enterprise - 1657 Rollins Road, SF CA

Wastewater Enterprise - 750 Phelps Street, SF CA

Power Enterprise - 651 Bryant Street or 525 Golden Gate Avenue, SF CA

Hetch Hetchy Water and Power Division - Moccasin, CA (140 miles east of SF bay area)

Infrastructure - 525 Golden Gate Avenue, SF CA

External Affairs - 525 Golden Gate Avenue, SF CA

Business Services - 525 Golden Gate Avenue, SF CA

General Description

Under minimum supervision, the 9920 Public Service Aide, Assistant to Professionals assists in the performance of a variety of duties related to the functions of the assigned departmental unit; carries out complex tasks on a limited basis in direct support of professional level personnel; may be responsible for researching and compiling data; assists in the preparation of related reports and documents; assists in the implementation of programs and assists in various administrative duties.

Example of Duties

Eligible applicants will be selected for one of several positions available with one of the following divisions at the San Francisco Public Utilities Commission (SFPUC).  Examples of the different job types and their divisions are listed below:

Water Enterprise - Natural Resources and Land Management

Under the direction of the Natural Resources and Lands Management Division’s Senior Environmental Planner, the Public Service Aide (Planning Technician Intern) provides support for environmental analyses and permitting needs related to SFPUC operational and maintenance activities. The Planning Technician Intern provides a wide variety of entry-level planning work, including duties related to permitting, environmental compliance, and reporting for SFPUC operations and maintenance activities on SFPUC watershed lands and rights-of-way. The essential functions of the job include: analyzes operation and maintenance activities; develops recommendations to avoid and minimize environmental impacts; gathers, analyzes and interprets planning data and prepares recommendations; prepares reports and correspondence; assists with field work related to environmental planning and compliance; maintains project files including electronic records; and performs related duties as required. The work location is at Moccasin, 134 miles east of San Francisco.

Hetch Hetchy Power - Long Range Planning

The Public Service Aide will be trained to assist with the Materials Management System Updates Project Maximo fundamentals, Adpics, FAMIS, Excel, Word Projects include updating the materials management systems, procedures, and the methods used by City with regards to the physical inventories and the cycle counts for inventory control.

Hetch Hetchy Water and Power - Project Operations

The Public Service Aide under the Hetch Hetchy Water and Power Capital Improvement Program will receive training in processing task orders, budget reallocations and staff additions; preparing biweekly summaries and detailed reports on contract task order budgets, expenditures and balances; performing budget analysis; becoming a power user with various business management programs, including PowerPoint, Solis, Maximo, Workflow, Excel; management of operating budget and office supply orders; and occasionally assisting with preparing and giving training presentations.

SFPUC - Business Services - Customer Services

The Public Service Aide will be trained on how to assist and use CC&B (SFPUC's Water & Wastewater billing system) - how to use Utility Star (SFPUC's Retail Electric billing system) - proper receipt of applications for service installations - how to collect, compile, and analyze data required for a variety of billing needs and reports - how to initiate field activities for service turn-ons and shut-offs, meter changes and installation changes by field service personnel and yard offices - how to handle requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water services, reducing sewer service charge, billing inquiries - initiating or handling correspondence or telephone contacts to consumers explaining discrepancies or abnormal billing or addressing consumer complaints and inquiries based on operating procedures, records, department rules and regulations, plumbing code and other sources.

SFPUC - Business Services - Financial Services

Under supervision of assigned supervisor/s, the public service aide (intern) will have the opportunity to learn general accounting functions, as well as specific skills, including research and compiling data, report preparation, Microsoft Office, PeopleSoft Financial, office equipment and record filing. The intern will be trained to review and process payments, budget allocations, employee reimbursements, cash deposits, and various journal entries. The intern will learn City and Departmental accounting related policies and procedures.

SFPUC - Business Services - Human Resource Services

The Public Service Aide will be trained on standard business protocol to be successful in a work environment in the areas of human resources, accounting, finance, and office management. The Public Service Aide will learn about the different staff levels (peers, supervisors, division managers, general managers) and how to deal appropriately with each level. The aide will learn about the recruitment and onboarding process. In addition, the Aide's duties will also include aspects of office management and administrative services, such as floor coordination and record coordination. These tasks will give the aide the opportunity to learn organizational skills, practice attention to detail, as well as experience effectively interacting with a variety of staff.

SFPUC - General Manager - Real Estate Services

The Public Service Aide will develop office and records management skills and will receive administrative and management assistant training. Over time, the aide will become comfortable in a professional work environment, develop internal and external communications skills, and improve organizational skills.

Water Enterprise - Water Quality - Engineering

The Public Service Aide will support engineering tasks which may include water quality monitoring, water quality data analyses, treatment unit assessments at drinking water plants, booster and mixing evaluations at storage tanks, pipeline disinfection projects, and regulatory compliance activities.  The aide will summarize data in Excel spreadsheets using charts, tables, and statistics; will prepare test plans and technical memorandums which summarize study results; and will review and summarize drinking water guidelines and scientific literature.  The aide may use water quality analytical instruments to support bench tests and/or field monitoring duties and use databases, such as, a laboratory information management system.

Water Enterprise - Water Quality – Environmental/Field Services (ES/FS)

The 9920 Public Service Aide primary function in the ES/FS Section is the aseptic collection of water samples on the SFPUC distribution and transmission systems for the purpose of meeting the Total Coliform Rule (TCR) Lead and Copper Rule (LCR), Title 22 and Parasite Monitoring.  Sampling sites include San Francisco, Treasure Island, YBI, Peninsula, East Bay, Moccasin, Tuolumne River, Holm and Kirkwood Power Houses. 9920s are also required to monitor the shoreline due to San Francisco’s Combined Sewer System. Under supervision, 9920s may monitor 18-inch diameter and larger pipeline disinfections requiring round the clock monitoring of residual chlorine and observe fixture verification during cross connection shutdown tests. 9920s are required to work independently in the field, sometimes in remote and rural areas.  The 9920s answer phones, provide customer support, perform data entry and run test scripts for new software.  9920s also prepare and format technical reports, graphs, spreadsheets, running logs and tables using Microsoft Project, Excel and Word, and perform other related duties as needed.       

Water Enterprise - Water Quality - Administration

The Administrative 9920 Public Service Aide is responsible for providing administrative support in various functions within the Water Quality Business Services section.  Aides may receive training and experience in purchasing - including analyzing quotes, working with vendors, maintaining detailed purchasing records, and using computerized systems to process purchase orders.  Tasks may also include  assisting with budget preparation, accounting, preparing reports for management, fleet operations, preparing charts and graphs for presentations, assisting in the processing and monitoring of contracts and contract certification processes, data input and database maintenance, conducting field surveys and carrying out routine research.  9920s prepare agenda items, attend department meetings, assist with the development of policies and procedures, assist in the coordination of clerical activities, inventory control, perform bookkeeping and financial record-keeping operations, post and adjust balance entries, and assist with facilities management.  Aides may also assist with human resources-related tasks, including assisting with recruitment-related activities, filing and organizing paperwork. 

Water Enterprise - Water Quality - Laboratory

Under supervision, 9920 Public Service Aides will perform simple to increasingly more skilled field and laboratory tasks, including chemical analyses and field monitoring duties, sample collections runs, recording samples in the Laboratory Information Management System (LIMS), as well as perform laboratory analytical tasks and professional duties to evaluate source and receiving waters, drinking water, and distribution/transmission system water quality, water and wastewater plant operations and to determine compliance with state regulations.  Under supervision, 9920s will conduct quantitative and qualitative chemical analyses using a variety of laboratory instruments and wet chemistry, microbiological or toxicity bioassay techniques, keep detailed and accurate analytical records, use LIMS to track, control and report analytical data to variety of water quality clients, conform to safe laboratory practices, assist laboratory personnel as necessary to achieve the goals of the department.

Power Enterprise

In support of both the CleanPowerSF and Hetch Hetchy Power programs the 9920 Public Service Aide, under the direction of technical and analytical specialists and management, will assist in the performance of a variety of general and complex administrative functions, as well as specific skills. This may include: assists in or performs research, analysis, compilation, and presentation of data; assists in the preparation of related reports, agendas, letters, and documents; assists in the development and implementation of programs; assists or participates in database and software training, utilization and implementation; performs administrative duties such as record management, organization and communication disbursement; assists in budget management and financial analysis; creating and submitting purchase orders and purchase requests, expenditure reports and balances; contract administration, task order budget and firm/staff additions; developing skills in various business software and systems, including Microsoft Office Suite, Adobe Acrobat, SOLIS, SFBid, Maximo, and various internal workflows; and other duties as professional development interests are determined within the scope of the work.

Wastewater Enterprise - Administration

The Public Service Aide will have the opportunity to learn general and complex administrative functions such as: reception, filing, MS Office suite, organizational skills, maintaining databases and more. This position will also learn about various software utilized at Wastewater Enterprise Collection System Division. Typical duties of a 9920 can include researching and compiling data, creating reports, filing records, sending and receiving faxes, answering telephone calls, scheduling conference rooms, greeting internal and external customers, relaying messages, and other assigned as-needed duties. Depending on the assignment, 9920s will learn more about the functional area and perform tasks specific to one or more of the following unit(s): Source Control Administration, Pre-treatment, Technical Services, R2P@ and Field Monitoring, and Sewer Operations/Spot Repairs.

Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Applicants must be high school graduates who are currently enrolled in an accredited college or university. If you do not meet this requirement, please do not apply for this position.  

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted. 

Please attach college transcripts or other proof of current college enrollment with your online application. Resume will NOT be accepted in lieu of verification of qualifying education. All application materials including verification of education must be submitted with your application. Failure to submit verification will result in rejection of application. 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, "Shelter-in-place" has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)'s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

We communicate by e-mail.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Brandon Bradley, by email at BBradley@sfwater.org.

Selection Plan

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

·         Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

·         Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: January 4, 2021
Carol Isen, Acting Human Resources Director
Department of Human Resources
Recruitment ID: TEX-9920-108284
PUC/BB - BBradley@sfwater.org


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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