9924 Public Service Aide

Health Education Assistant

Recruitment #TEX-9924-073962


9924 Public Service Aide – Health Education Assistant
Department of Public Health


Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 24 months.

JOB DESCRIPTION: The San Francisco Department of Public Health’s Chinatown Public Health Center is accepting applications for one (1) part time position in class 9924 Public Service Aide. The Health Education Assistant  will have hands-on experience in planning, developing, implementing and evaluating health education programs.

ESSENTIAL DUTIES: Reporting directly to the Health Education Manager at Chinatown Public Health Center, the Health Education Assistant will develop skills for and conduct planning, implementing and evaluating health education programs for monolingual Chinese speaking and limited English proficient immigrant population residing in San Francisco.

  • Conduct patient outreach (e.g. prepare press releases for HE classes, participate in health center community fairs, make phone calls to patients who missed HE classes such as smoking cessation, CDSMP and cancer support groups)
  • Perform data management tasks and use basic formulas to create tables and graphs
  • Plan, monitor and disseminate project communications (e.g. emails, oral presentations) in a timely manner
  • Assist with community engagement activities (e.g. patient recruitment, meeting set-up) and meeting logistics for CPR classes, cancer support groups, CDSMP classes
  • Assist with website content development to highlight health system achievements
  • Support activities to document patient "care experience" stories to improve health system
  • Assist to plan, conduct and evaluate population based HE classes
  • Translate and type health education materials into Chinese and/or English
  • Able to work some evenings and weekends
  • Other duties as identified or assigned

Minimum Qualifications

  1. Education: Currently enrolled or possession of a baccalaureate degree in an accredited college or certification program in health care, social service , health information technology, or field related to health care; AND
  2. Experience: Three (3) months (equivalent to 500 hours) of  verifiable experience in a health or social service setting (including work as a volunteer, intern or trainee); AND
  3. Able to read, write and speak in English and Chinese


  • Knowledge of and sensitivity to working with consumers of diverse ethnic and cultural backgrounds
  • Working knowledge of Microsoft software (e.g. Word, Excel, PowerPoint) in English and Chinese
  • Must demonstrate positive interpersonal style, excellent interpersonal skills, present self in a confident manner and establish a positive presence with colleagues     
  • Project planning and coordination skills
  • Strong team player, ability to work independently and as a team
  • Good organizational and problem-solving skills, self-motivated and flexible

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Morgan Wilson, by telephone at (415) 554-2914, or by email at morgan.wilson@sfdph.org.

Verification of Education:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Supplemental Questionnaire and Departmental Review:
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Information on requesting a reasonable ADA Accommodation:

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Issued: March 3, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-9924-073962
DHR Pos. No.: 01133476
DPH / MW / 415-554-2914


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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