2930 Behavioral Health Clinician

Recruitment #TPV-2930-105180


We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; a robust shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter individuals and couples using a low-threshold model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 7,500 units which provide permanent housing and services to formerly homeless individuals and families.

Appointment Type
Temporary Provisional (TPV). A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years.

What You’ll Be Doing
The department has two vacancies; one is with San Francisco Homeless Outreach Team (SFHOT) and the other is with Healthy Streets Operation Center (HSOC).

San Francisco Homeless Outreach Team (SFHOT) is a dynamic and exciting program that works collaboratively in multidisciplinary teams to engage and stabilize homeless individuals and to help establish care for acute conditions. The Behavioral Health Clinician provides direct clinical supervision and administrative coordination for a team of case managers and/or outreach workers who provide services to multi-diagnosed, homeless individuals throughout the city of San Francisco.

Under the supervision of the Senior Behavioral Health Clinician, the Behavioral Health Clinician provides leadership overseeing client outcomes, i.e., engagement, access to benefits, medical and behavioral health care, and access to transitional and/or permanent housing, while providing quality assurance and operational oversight.

The Behavioral Health Clinician functions within the Leadership Team of SFHOT and the program is comprised of staff from Department of Homelessness and Supportive Housing (HSH), Department of Public Health (DPH) and non-profit contract staff through Heluna Health. The Behavioral Health Clinician’s work occurs within the context of best clinical practices including harm reduction and trauma informed care.

Under direction of the Director of Shelter and Outreach, this position represents HSH in interdepartmental homeless outreach coordination, a key component of the Department’s response to street homelessness. This position is focused on the coordination and administration of outreach teams operating on behalf of HSH and the interagency partnership at the Healthy Streets Operation Center (HSOC). The position will be stationed with representatives of multiple city departments to coordinate with other departments on the City’s response to homelessness and street behavior. The Outreach Coordinator is part of the Shelter and Outreach team and works closely with program management of the Coordinated Entry Access Points, Shelters, Navigation Centers, and Outreach Partners.

The Social Worker will assist in planning and supervising the workflow of the Homeless Outreach Team (HOT) and the Vehicle & Encampment Resolution Teams. The Social Worker will provide a key point of collaboration with the Outreach team, Coordinated Entry, and the Shelter and the Navigation Center team. The Social Worker will assist in the allocation of Navigation Center placements to the various outreach and resolution efforts. The Social Worker will also coordinate and facilitate meetings and communication with City departments and local government agencies involved in responding to homelessness that are not represented daily at HSOC. The Social Worker will assist in gathering data and planning performance outcomes measurement. They will act as ambassador to partner organizations to reach HSH Strategic Framework goals.

The positions include the following responsibilities:

  • Evaluates and stabilizes clients who are homeless through home visits in street environments, shelters, SROs, treatment facilities and jail/prison as needed, frequently working in the public eye, and occasionally under media scrutiny.
  • Responds to crisis intervention requests by providing effective de-escalation and crisis intervention for clients in crisis, including placement of 5150s.
  • Responsible for weekly individual and group clinical supervision of Case Management and/or Street Outreach Specialists, focusing on creating a recovery and wellness service environment and resolution of problems in living.
  • Facilitates team meetings as appropriate, typically weekly. Attends all other meetings as required.
  • Assists with determining eligibility for medical and/or behavioral health care, case management and ancillary services for homeless individuals utilizing motivational interviewing techniques and other appropriate clinical interventions.
  • Utilizes a variety of electronic databases to investigate client status, chart and review staff performance.
  • Monitors and/or assists Case Management and/or Outreach Specialists in monitoring shelter bed and stabilization room resources; maintains effective working relationships with staff members at shelters and stabilization hotels.
  • Analyzes cases on team roster to examine current medical and psychosocial vulnerabilities and ensure appropriate implementation of treatment plans.
  • Assists staff and clients with explanation of diagnosis and service plan development and prepares notes for individual cases including diagnostic assessment and treatment records.
  • Maintains records of all activities relating to client care, including the preparation of periodic reports.
  • Confers with supervisors and management team on formulation of policies and procedures; attends case conferences with other clinics and agencies.
  • Establishes positive relationships with clients, staff and other providers in community; fosters cooperative work environment.
  • Provides services to clients with disabilities and people with little or no hygiene awareness.
  • Other duties as assigned.

Minimum Qualifications

One (1) year of experience with homeless programs. Examples of this work include:

  • Managing programs and resources specifically for individuals or families experiencing homelessness.
  • Strong knowledge of social services in San Francisco including knowledge of federal, state or locally funded programs serving individuals or families experiencing homelessness.
  • Developing service and outcome objectives for community-based organizations funded to serve individuals or families experiencing homelessness.
  • Harm reduction practices and trauma-informed care.
  • Coordinating service delivery for individuals or families experiencing homelessness.
License and Certification 
Possession of a valid California Class C driver’s license; AND

One of the following:
  • Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences (BBS); OR
  • Current registration as an Associate Social Worker (ASW) license issued by the California Board of Behavioral Sciences (BBS); OR
  • Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences (BBS); OR
  • Possession of a valid Marriage and Family Therapist Intern (MFTI) license issued by the California Board of Behavioral Sciences (BBS); OR
  • Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences (BBS); OR
  • Possession of a valid Professional Clinical Counselor Intern (PCCI) license issued by the California Board of Behavioral Sciences (BBS).

The ability to walk a great deal.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Experience in a community-based setting serving ethnically diverse, low-income and disenfranchised clients.
  • Knowledge of community resources and experience in community settings related to homeless populations.
  • Analytical ability and skills to handle and solve complex organizational and clinical issues and problems.
  • Language ability in Spanish, Cantonese, Mandarin or Vietnamese.
  • Excellent oral and written communication skills.
  • Conflict resolutions skills. Strong customer service skills.
  • Experience working in an environment where interruptions may be constant, background noise is present.
  • Experience performing work in the public streets.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, by email at jacob.mast@sfgov.org

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

    Selection Procedures

    The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    Reasonable Accommodation Request
    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

    Terms of Announcement
    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

    Copies of Application Documents
    Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

    Right to Work
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

    General Information Concerning City and County of San Francisco Employment Policies and Procedures
    Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Issued: 6/8/20
    Micki Callahan
    Human Resources Director
    Department of Human Resources
    Recruitment ID #: 105180 


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


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