Under general supervision, performs technical administrative, analytical and support work for social service programs; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the first level class in the HSA Staff Analyst series. Incumbents of this class provide a variety of analytical, advisory, staff development, and other technical staff support to agency managers. Incumbents exercise independent action and judgment within established procedures and guidelines.
This class is distinguished from HSA Staff Analyst II in that incumbents of the latter class have more latitude for independent action and judgment, broader program and technical responsibilities; may provide direction for HSA Staff Analyst I and have more responsibility for independently performing research, analysis and for initiating and implementing policies and procedures. Incumbents at the HSA Staff Analyst I level may perform work that is less complex, or work may be reviewed more closely.
TYPICAL DUTIES
Reviews regulations, correspondence and manuals to determine need to develop or revise agency policies and procedures; reviews legislation and court decisions to determine impact on agency; analyzes procedures and proposed legislation; prepares departmental policies and procedures.
Reviews cases for accuracy and compliance with regulations; investigates complaints; recommends appropriate action; prepares position statements and represents agency in administrative hearings; enters into binding agreements.
Plans, develops, and conducts technical training programs for department staff and community organizations; coordinates training activities with department activities; contacts resource people to present information in training sessions; develops and revises training materials.
Gathers, compiles and analyzes narrative and statistical data; formulates recommendations and prepares reports; reviews legislation and court decisions to determine impact upon agency practices and procedures; maintains operational records, control records and other statistical data; prepares correspondence and other written materials.
Participates in development or revision of policies or procedures through conferences with administration and line staff or departmental committees; designs forms for departmental use.
Conducts studies, surveys and reviews; evaluates program effectiveness; serves as technical resource to agency staff; answers questions regarding unit policies; explains regulations; may serve as lead; trains staff; assigns and reviews work.
Maintains liaison with other units in the department, community resource agencies and state agencies; provides information regarding public assistance programs.
May assign, train and evaluate the work of a small group of eligibility or clerical staff.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited four-year college or university with major coursework in public or business administration, social science or a related field
Experience:
Either I
One year as a Social Worker, Junior Administrative Assistant, Personnel Analyst I, Management Analyst I, EEDD Analyst I, Eligibility Worker Unit Chief, Employment Training Supervisor or comparable class in San Joaquin County service.
Or II
Two years as an Eligibility Worker III, Eligibility Worker II, Employment Training Specialist II or comparable class in San Joaquin County service.
Or III
One year of experience performing analytical administrative work.
And
Substitution: Additional qualifying experience, or experience in a social service agency performing duties which required considerable independence in compiling, organizing and evaluating information and preparing reports may substitute for the education on a year-to-year basis.
KNOWLEDGE
Goals of public assistance agencies; basic concepts underlying public assistance; basic management principles; principles of gathering and analyzing information; basic math including percentages record keeping, interviewing, and letter writing techniques.
ABILITY
Learn public assistance regulations and procedures; communicate effectively orally and in writing; establish and maintain effective working relationships with administrators, employees, recipients, community groups and members of the public; gather and analyze data; organize and write clear, concise reports; read and interpret legislative material related to public assistance programs.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Ability to sit for long periods, move about an office, reach above and below desk level; Dexterity-Sufficient to operate a key board; handle individual papers; write and take notes; Lifting-Occasional lifting of papers, files, and material weighing up to 25 pounds; Visual Requirements-Ability read case files and computer screens and do close-up work; Hearing/Talking-Ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone; Emotional/Psychological Factors-Frequent public contact; ability to make decisions and concentrate, ability to work overtime.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions
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