Manager of Laundry Services (#RF0204)
$24.52-$29.80 Hourly / $4,249.67-$5,165.50 Monthly / $50,996.04-$61,986.01 Yearly

Under administrative direction, plans, organizes, coordinates, staffs and directs laundry operations for the Department of Health Care Services including San Joaquin General Hospital, Behavioral Health Services, Correctional Health Services, and several ancillary sites; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

The incumbent in this management class is responsible for broadly overseeing laundry services, operations and administrative functions for multiple departments and divisions within the Health Care Agency as well as other contracted organizations. Direction is received from a senior-level Hospital administrator.

• Plans, organizes, coordinates, staffs and directs laundry services appropriate to the needs of the operations; through subordinate lead and/or supervisory staff, provides guidance and technical expertise to staff performing laundry and related activities.
• Evaluates work methods and systems; develops and utilizes quality control and quality improvement methods; monitors work activities to insure that infection control and cleanliness standards are maintained; assures compliance with state and other standards/regulations; reviews call logs and service requests to monitor customer service; recommends process and procedural changes to meet existing needs.
• Develops, interprets and applies goals, policies and procedures for effective and efficient management of laundry operations; establishes and directs the preparation/maintenance of policy and procedure manuals and instructions; provides liaison to and confers with other managers, supervisors and staff to seek feedback and coordinate laundry services with other service areas.
• Prepares and administers the laundry budget; establishes, implements and maintains fiscal control standards for all laundry services including purchasing, inventory, storage, preparation and service; requisitions supplies and equipment; evaluates and recommends suppliers and prepares contracts for outside service/supply agreements as needed; maintains a linen management system to track linen usage, inventory and cost; evaluates usage to assist in purchasing decisions; maintains financial records and prepares reports.
• Assures appropriate staffing; selects, assigns, trains, and evaluates the performance of subordinate personnel; takes appropriate action on disciplinary matters; verifies and monitors staff proficiency; identifies staff development needs and oversees training activities as required.
• Monitors equipment to assure proper function as well as the need for timely maintenance, repairs and/or replacement; assures that staff have up-to-date supplies and resources; assures the proper use of chemicals and personal safety equipment; develops accident prevention, emergency and disaster plans; may recommend facility and/or grounds improvements to improve laundry facilities.
• Collects and maintains accurate operations and other data; produces timely reports.
• Solicits and administers outside contracts for laundry services; performs cost analyses; assists in developing new contracts.
• Investigates complaints regarding laundry activities; determines and implements corrective actions.

Education: Graduation from an accredited four year college or university with a major in business administration, health care administration, institutional facilities management or a closely related field.

Experience: Two years performing progressively responsible laundry operations duties in a large hospital or similar institutional setting, including one year in a supervisory capacity. Supervisory experience in hospital housekeeping or a similar support service area may be qualifying depending on the scope of the experience.

Substitution: Additional qualifying supervisory experience may be substituted for the required education on a year-to-year basis to a maximum of four years.

Principals and practices of management, supervision and administration, including budget preparation and fiscal analysis; hospital health hazards, sanitation, and safety precautions; materials, chemicals, methods and equipment used in hospital laundry procedures and their relative costs; theories and methods of laundry operations quality control and quality improvement; regulatory agency standards and requirements for hospital laundry activities.

Plan, direct and administer laundry and related operations; assign, train, and evaluate staff and their performance; prepare and implement budgets and fiscal controls; conduct cost studies and analyze methods for the most economical purchase of laundry supplies and equipment; prepare correspondence and reports; establish and maintain working relationships with others; utilize computers effectively to accomplish work objectives; work within management teams for effective problem solving; communicate effectively, orally and in writing.

Mobility-Frequent walking and standing for long periods of time; occasional sitting for long periods of time while operating a keyboard; Lifting-Occasional lifting of 30 pounds or less; Vision-Constant use of overall visual capabilities; frequent use of color perception, hand/eye coordination, reading and/or close up work; Dexterity-Frequent holding, grasping, repetitive motion and writing; Hearing/Talking-Constant hearing and talking of normal speech in person and on the telephone; Emotional/Psychological-Constant concentration and decision making; frequent public contact; occasional exposure to emergency situations, trauma, grief or death; occasional working alone and traveling; Special Requirements-May occasionally work weekends/nights; Environmental Conditions-Frequent exposure to noise; occasional risk of exposure to hazardous materials; occasional contact with dirt, dust, smoke, fumes, poor ventilation and indoor/outdoor cold and heat.