Under general supervision, does clerical work of average difficulty following standardized procedures in a patient care and treatment area; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
Employees in this class are employed at San Joaquin General Hospital and are normally required to work shifts, weekends, holidays and rotate their days off.
TYPICAL DUTIES
Sets up charts for new patients; maintains patient records; transcribes physicians' orders; prepares laboratory, x-ray, pharmacy and related requisitions; charts patients; vital signs.
Checks patients' charts to see that physicians' orders have been followed.
Answers telephone; gives routine information to patients, visitors, hospital staff and others; takes and relays messages; answers paging system and places pages; greets visitors and directs to proper areas.
Assists in admission, transfer and dismissal of patients; lists and cares for patient's valuables, clothing and other personal affects.
Makes visual checks of supplies on hand; requisitions supplies, as needed, including clerical, linen, pharmaceutical and housekeeping supplies.
May pick up and deliver laboratory reports or other reports; may run errands and transport patients.
May operate office equipment including computer terminals; may type memoranda or reports from copy or rough draft.
MINIMUM QUALIFICATIONS
Experience: One year of clerical experience involving substantial public contact in a hospital, doctor’s office, or medical clinic.
Substitution: One year of business training in an approved school or training program may be substituted for six months of the required experience.
KNOWLEDGE
Clerical practices and procedures; telephone etiquette; business English and arithmetic; basic hygiene and health standards; common physical illnesses and symptoms; medical terminology.
ABILITY
Follow oral and written instructions and procedures in exact detail; maintain patient records and reports; type memoranda and reports and operate office equipment including computer terminals if required by nature of assignment; react calmly and efficiently in emergency situations; establish and maintain effective working relationships with others; utilize effective public and guest relations techniques; speak clearly and distinctly in a well modulated and pleasant voice; work effectively under pressure.
PHYSICAL/MENTAL REQUIREMENTS
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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