Under immediate supervision, performs professional computer and related systems support work within the Information Systems Division; learns to troubleshoot and resolve basic hardware and software problems; and performs other related work in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the entry-level class in the Information Systems Analyst series. Incumbents perform work of a professional nature, utilizing skills that require an understanding of analytical procedures and processes. As an entry-level class, incumbents with sufficient education and/or training may have limited or no related work experience, and work is performed utilizing established procedures and limited use of independent judgment. The program assignment will determine the emphasis of an incumbent’s duties as described below.
This class is distinguished from the Information Systems Analyst II by the incumbents’ performance of the more routine tasks and duties assigned to positions within the series including basic programming support for less complex systems and applications.
TYPICAL DUTIES
Provides professional entry level support to information technology systems in assigned area(s) that may include programming, testing, system implementation and maintenance, and involving networks, programs and applications across multiple platforms and technologies.
Learns to maintain and support existing systems; responds to routine client calls and requests for minor system or application programming modifications; learns to code, test and de-bug program modifications.
Learns to write and develop system documentation, instructional and procedural manuals.
Learns to develop data flow diagrams and other systems documentation to create program specifications.
Learns to create various reports, charts and other materials from multiple layers of data.
Learns to perform basic network system administration functions including monitoring and adding applications, users and devices; assist in documenting changes, additions, deletions and revisions to network components, wiring and facilities.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field.
Note: This requirement shall be waived for individuals employed within the Information Systems Division in the San Joaquin County class of Systems & Programming Analyst I on September 13, 2000.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Two years performing specialized information systems support work at a level comparable to or higher than Information Systems Specialist II in San Joaquin County may substitute for two years of the above required education.
Substitution #3: One year performing specialized information systems support work at a level comparable to or higher than the San Joaquin County Class of Information Systems Specialist III may substitute for two years of the above required education. Individuals employed within the Information Systems Division in the San Joaquin County classes of Data Technician III, IV or V on September 13, 2000, shall receive credit for their experience in those classes under this substitution pattern.
KNOWLEDGE
Basic operations, services and activities of information systems programs; basic programming principles and techniques; basic principles and practices of computer science and information systems; basic operational characteristics of a variety of computer systems, applications, networks and associated hardware and software; basic methods and techniques used in the installation, troubleshooting and maintenance of systems and applications; pertinent Federal, State and local codes, laws and regulations.
ABILITY
Learn operational characteristics of various computer systems, programs and applications; learn and apply a wide variety of computer programming languages; learn methods and techniques of using system design and development tools; learn to create various reports, charts and other materials from multiple layers of data; learn to analyze and resolve technical problems using logical and methodical processes; learn methods and techniques of basic network administration; learn to detect, isolate and resolve system problems; learn to install, trouble shoot and upgrade systems and programs; learn methods and techniques of developing technical documentation; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility – Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting – frequently 5-30 pounds; occasionally 70 pounds or less. Vision – constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity – frequent repetitive motion; frequent writing; frequent grasping, holding, reaching. Hearing/Talking – frequent talking/hearing in person and on the telephone. Emotional/Psychological – frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental – frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
Notify Me when a Job Opens for the above position(s)