Under general supervision, performs professional computer and related systems support work in the Information Systems Division; troubleshoots, analyzes and resolves systems and applications hardware and software problems; and performs other related work in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the journey level class in the Information Systems Analyst series. Incumbents perform work of a professional nature, utilizing skills that require an understanding of analytical procedures and processes. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. The program assignment will determine the emphasis of an incumbent's duties as described below.
This class is distinguished from the Information Systems Analyst III in that the latter describes an incumbent with specialized functional or technical expertise beyond the journey level who is responsible for supporting large and more complex computer systems, networks, programs and applications.
TYPICAL DUTIES
Provides professional journey level support to information technology systems in assigned area; duties include the programming, development, testing, implementation, documentation and maintenance of County systems, networks, programs and applications across multiple platforms and technologies.
Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems modifications; writes, tests, debugs and installs programs.
Provides assistance in the design and development of new systems; from client requirements, determines method of integrating new programming code into existing programs to meet user needs; develops data flow diagrams and other systems documentation used to create program specifications; designs data structures; designs and builds screens, file structures, reports, forms, and menus; maintains systems documentation and procedures.
Performs network system administration functions; monitors and adds applications and users; administers electronic mail systems; generates system security and capacity reports.
Provides technical support to network server administrative and maintenance operations; performs daily back up; installs and configures software; monitors and provides technical support for mainframe and Internet access; installs and configures networked equipment including modems, printers and scanners.
Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.
Identifies and coordinates training sessions for client users on assigned systems or applications.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
MINIMUM QUALIFICATIONS
EITHER PATTERN I
Experience: One year as an Information Systems Analyst I in San Joaquin County.
Note: This requirement shall be waived for individuals employed within the Information Systems Division in the San Joaquin County classes of Systems and Programming Analyst II and Office Systems Analyst on September 13, 2000. Individuals employed within the Information Systems Division in the San Joaquin County class of Systems and Programming Analyst I on September 13, 2000 shall receive credit for their experience in that class on a year-for-year basis.
OR PATTERN II
Education: Graduation from an accredited four-year college or university with a major in computer science, information systems, mathematics, business administration or a related field.
Experience: One year of professional, analytical computer and related systems work in an information systems environment.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training may be substituted for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Additional qualifying experience may substitute for the above required education on a year-for-year basis to a maximum of two years.
KNOWLEDGE
Operations, services and activities of information systems programs; principles and practices of computer science and information systems; methods and techniques of systems programming; methods and techniques of preparing system specifications; methods and techniques of preparing test data; principles, practices, methods and techniques used in the installation, troubleshooting and maintenance of systems and applications; methods and techniques of using system design and development tools; operational characteristics of a variety of computer and network systems, applications, hardware, software and peripheral equipment; methods and techniques of developing technical manuals and instructional materials; operations, service and activities of local and wide area network systems; methods and techniques of installing and maintaining network devices; basic principles and practices of local and wide area network administration; pertinent Federal, State and local codes, laws and regulations.
ABILITY
Apply a wide variety of computer programming languages; create various reports, charts and other materials from multiple layers of data; detect, isolate and resolve system and application problems using logical and methodical processes; read, interpret and apply technical publications, manuals and other documents; install, troubleshoot, upgrade, test and support systems programs and applications; provide technical support to systems design and development projects; learn methods and techniques of complex system design and analysis; learn principles and procedures of system quality assurance and security; learn operational characteristics of systems hardware and software in multiple environments; learn to analyze procedures and data to develop logical solutions to complex systems problems; learn principles and practices of local and wide area network design, development and implementation; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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