Under general direction, manages, coordinates and supervises various professional, technical and analytical staff and duties associated with application development and the operation of information systems including mainframe, internet, network, client/server and/or desktop computer systems; oversees the analysis, design, acquisition, implementation and/or maintenance of related systems hardware, software and/or programs; provides assistance to administrative staff; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
Employees in this class function as managers over one or more major functional areas within the Information Systems Division. Duties emphasize staff supervision and development, project analysis and coordination, systems design and/or acquisition, and the provision of broad administrative support. Incumbents have significant responsibility for short and/or long-range planning, budget control/review, and development of policies/procedures.
TYPICAL DUTIES
Plans, organizes and directs, often through subordinate supervisors, the work of staff engaged in the analysis, design, implementation, programming, support and/or maintenance of information systems including mainframe, internet, network, client/server and/or desktop computer systems; coordinates the acquisition of hardware, software and related equipment; provides broad operational oversight in area(s) of assignment.
Assures that production schedules and project deadlines are met; establishes work priorities and develops cost analyses; may serve as a project manager for both small and large scale projects; may coordinate and/or perform feasibility studies.
Performs complex analytical studies; oversees the production of statistical, data and/or narrative reports and other documents; works with Human Resources, Labor Relations and other departments to provide data and reports for employer-employee relations purposes.
Assists with Division policy development and implementation; researches and evaluates advances in information technology hardware and software including internet and/or web technology; develops and recommends County-wide standards for product evaluation and selection; reviews and recommends capital budget requests for equipment, staff and services; participates in Division budget preparation.
Oversees system testing and quality control; meets and consults with customers and vendors regarding service delivery needs; coordinates problem solving, conflict resolution, escalations; responsible for disaster recovery; serves as technical resource for identifying complex problems with systems hardware, software and/or programs.
Oversees staff development and training in assigned areas; may develop and/or present County-wide training programs on information technology issues; may perform training-related needs assessments and recommend County-wide training plans.
Schedules and attends staff meetings; may serve on committees and task forces.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited four-year college with a major in computer science, communications, mathematics, accounting, public or business administration, or a related field.
Experience: Six years working in a government or comparably large information systems environment performing systems analysis, design, development and/or implementation, including two years of project management responsibility.
Substitution # 1:Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution # 2: Additional qualifying experience may be substituted for the required education on a year-for-year basis to a maximum of two years.
KNOWLEDGE
Principles and practices of management, supervision and training; the operation and interrelated uses of information technology hardware and software, including mainframe, internet/web-linked, network, client/server and personal computer systems; connected systems; techniques of system analysis, design, development, implementation and management; principles and techniques of project control; principles and techniques of budgeting and customer service; organizational theory; capacities and limitations of hardware and software.
ABILITY
Ensure efficient utilization of manpower, equipment and system resources; define information technology objectives and parameters; evaluate importance and feasibility of project requests; coordinate priorities; analyze complex information and develop logical conclusions; participate in budget development; communicate effectively both orally and in writing; establish and maintain effective working relationships; assign, train and evaluate staff.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Constant operation of keyboards; frequent sitting for long periods, walking, standing for long periods; occasional pushing/pulling, bending, squatting and crawling, driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth, and peripheral vision; Dexterity-Constant repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Constant decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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