Information Systems Operations Shift Supervisor (#RI1020)
$38.79-$47.15 Hourly / $6,723.82-$8,172.84 Monthly / $80,685.86-$98,074.17 Yearly

Under direction, performs first-level supervisory duties within the Information Systems Division including planning, organizing and reviewing the work of staff responsible for computer operations and data processing production on an assigned shift; coordinates data processing requirements with County departments and divisions; and performs other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

This is the first-level supervisor class in the Information Systems Technician series. Employees possess advanced technical skills and knowledge, but the focus of the position is on direct supervision and coordination of a work unit on an assigned shift. In addition to overseeing staff activities, incumbents also train, evaluate, and discipline staff as appropriate. Incumbents may also perform the most difficult and complex duties of the work unit and may serve as a technical resource to staff and others in order to assure that subordinates follow appropriate policies and procedures.

• Plans, organizes and supervises the work of staff responsible for data processing, production scheduling and control, and computer operations functions on an assigned shift; directs and reviews the work plan for assigned shift staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
• Monitors the efficiency and effectiveness of service delivery methods and procedures; recommends, within established guidelines, appropriate service and staffing levels; ensures the timely and accurate processing of data reports and other materials.
• Establishes schedules and methods for providing computer operations services; schedules weekly and monthly processing, as well as on-request jobs; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
• Monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
• Assists in selecting, training, motivating and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies.
• Monitors system operations, telecommunication calls, queues, tape management and related functions; troubleshoots and diagnoses problems; sets up and programs jobs; determines cause of abnormal job terminations; recovers files.
• Directs staff and participates in the performance of production scheduling and control; reviews output for legibility, clarity, integrity, completeness and compliance with established standards.
• Oversees the performance of computer system back up and restoration procedures to provide system security and enable efficient recovery of data; ensures tape library is updated and maintained.
• Oversees quality control operations on assigned shift; checks quality of forms and reports printed and fiche generated; interfaces with programming staff and client on production or quality issues.
• Oversees and assists staff in troubleshooting remote telecommunication problems.
• May perform the most complex and technical tasks assigned to the work unit.

Principles and practices of employee supervision and training; operations, services and activities of a comprehensive computer data processing center; methods and techniques of identifying and resolving data processing issues; principles and practices of quality control; methods and techniques of data processing scheduling and production; methods and techniques of evaluating and analyzing production and scheduling problems; job control language for assigned systems; operational characteristics of data processing and communication systems including mainframe terminals, printers, tape library management systems, scheduling systems, report distribution systems, telecommunication devices and related equipment; methods and techniques of computer room environmental control including electrical power, cooling, humidity, fire protection and security systems; methods and techniques of troubleshooting remote telecommunication devices; methods and techniques of troubleshooting and diagnosing computer equipment malfunctions; Federal, State and local laws, codes and regulations pertinent to information systems technology.

Supervise data processing operations and activities on assigned shift; oversee, direct and coordinate the work of lower level staff; assist in selecting, supervising, training and evaluating staff; oversee system back up and recovery procedures; coordinate computer functions for the production of multi-user reports and documents; ensure quality control on production output; ensure proper operation and maintenance of data processing equipment; coordinate remote equipment maintenance; maintain a variety of logs and records; prepare clear and concise reports; respond to requests and inquiries from system users; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

Mobility-Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.