Under general supervision, performs journey-level professional duties in the development, programming, testing, implementation, documentation and maintenance of systems, networks and programs across multiple platforms and technologies within an assigned department; troubleshoots, analyzes and resolves systems and network hardware and software problems; provides technical support and training to end users; and performs other related work in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the journey-level class within the Department Information Systems Analyst series. Incumbents perform work of a professional rather than technical nature, utilizing skills that require an understanding of analytical procedures and processes. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Department Information Systems Analyst III in that the latter requires a specialized, functional or technical expertise beyond the journey level and is responsible for supporting larger and more complex department computer systems, networks and programs. As assigned, some positions may exercise direct, functional or technical supervision over lower level staff; however, these supervisory duties are ancillary in nature and are not considered to be the primary purpose of the class.
TYPICAL DUTIES
Provides professional journey-level support in programming, developing, testing, implementing, documenting and maintaining department systems, networks and programs across multiple platforms and technologies.
Maintains and provide technical support to existing systems; provides answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems or network modifications; writes, tests, debugs and installs programs.
Participates in the evaluation and testing of system and network upgrades; installs or upgrades in-house or vendor software; troubleshoots hardware and software related problems.
Performs network system administration functions; monitors and adds applications and users; administers electronic mail systems; generates system security and capacity reports.
Installs and configures network hardware and software; enables network connection; monitors storage utilization; maintains file servers; investigates, analyzes and resolves network-related problems; resolves compatibility issues; recommends and implements network changes and improvements.
Provides support to network server administration and maintenance operations; performs daily backup; installs and configures software; maintains database; monitors and provides support for mainframe and Internet access; installs and configures networked equipment including modems, printers and scanners.
Monitors network security and performance; identifies unauthorized access and potential security problems; participates in projects to enhance network security operations.
Maintains and monitors department websites; monitors and ensures Internet server and related hardware or software are functioning properly.
Performs standard database maintenance and administration duties; creates and maintains user accounts; implements updates; performs daily backup duties.
Participates in the evaluation and testing of new or enhanced department programs; installs or upgrades program software and hardware; troubleshoots hardware, software and database related problems; performs program testing and documentation duties.
Performs programming duties; determines method of integrating new programming code into existing programs to meet user needs; creates various reports, charts and other materials from multiple layers of data.
Writes documentation on new and enhanced systems or programs including detailed description and functional capabilities; prepares and updates user materials and procedures manuals.
Coordinates and conducts user training education and discussion sessions; participates in the creation of new courses and classes; evaluates training courses to ensure they are effective.
As assigned, may exercise direct or technical and functional supervision over lower level staff; assists in selecting, training, motivating and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
MINIMUM QUALIFICATIONS
Note: Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below.
EITHER PATTERN I
Experience: One year as a Department Information Systems Analyst I in San Joaquin County.
OR PATTERN II
Education: Graduation from an accredited four-year college or university with major course work in computer science, information systems, mathematics, business administration or a related field.
Experience: One year of professional analytical computer and related systems work in an information systems environment.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for part or all of the required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Additional qualifying experience may substitute for the above- required education on a year-for-year basis to a maximum of two years.
KNOWLEDGE
Operations, services and activities of information systems programs; principles and practices of computer science and information systems; methods and techniques of systems and network programming; principles and practices of standard database maintenance and administration; methods and techniques of using system and network design and development tools; operational characteristics of multiple operating system and network environments and associated hardware, software, database and related components; methods and techniques of installing, configuring, maintaining and administering network servers, hardware and software; web site programming techniques; principles and practices of local and wide area network administration; methods and techniques of developing technical manuals and training materials; pertinent Federal, State and local codes, laws and regulations.
ABILITY
Provide support in the implementation and maintenance of department systems, networks and programs; apply a wide variety of computer programming languages; create various reports, charts and other materials from multiple layers of data; detect, isolate and resolve system and network problems using logical and methodical processes; read, interpret and apply technical publications, manuals and other documents; install, troubleshoot, upgrade, test and support systems programs; monitor, maintain and administer a variety of operating systems; provide technical support to systems and network design and development projects; learn methods and techniques of complex system and network design and analysis; learn principles and procedures of system and network quality assurance and security; learn principles and practices of local and wide area network design, development and implementation; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching. Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision-making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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