Under immediate supervision, performs entry-level professional duties in the programming, testing, implementation and maintenance of applications across multiple platforms and technologies within an assigned department; troubleshoots and resolves basic application problems; provides technical support and training to end users; and performs other related work in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the entry-level class in the Department Applications Analyst series. Incumbents perform work of a professional rather than technical nature, utilizing skills that require an understanding of analytical procedures and processes. This class is distinguished from the Department Applications Analyst II by the performance of the more routine tasks and duties assigned to positions within the series, including basic programming support for less complex applications. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.
TYPICAL DUTIES
Provides professional entry-level support in the programming, testing, implementation and maintenance of applications across multiple platforms and technologies.
Participates in the evaluation and testing of new or enhanced applications; installs or upgrades application software and hardware on personal computers; troubleshoots routine hardware and software related problems.
Learns to maintain and support existing applications; responds to routine client calls and requests for minor application programming modifications; learns to code, test and de-bug program modifications.
Learns to write and develop application documentation, and instructional or procedural manuals.
Learns to create various reports, charts and other materials from multiple layers of data.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
MINIMUM QUALIFICATIONS
Note: Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below.
Education: Graduation from an accredited four-year college or university with major course work in computer science, information systems, mathematics, business administration or a related field.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for part or all of the required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Two years performing information systems support work at a level comparable to or higher than the San Joaquin County class of Department Information Systems Specialist II may substitute for two years of the above-required education.
Substitution #3: One year performing information systems support work at a level comparable to or higher than the San Joaquin County class of Department Information Systems Specialist III may substitute for two years of the above-required education.
KNOWLEDGE
Operations, services and activities of information systems programs; basic principles and practices of application programming; basic methods and techniques of using application design and development tools; basic operational characteristics of a variety of computer systems, networks and associated hardware, software and related components; personal computer hardware and software components; basic principles and practices of computer science and information systems; basic methods and techniques used in the installation, troubleshooting and maintenance of computer applications; principles and practices of customer service; pertinent Federal, State and local codes, laws and regulations.
ABILITY
Provide routine support in the implementation and maintenance of various applications; operate a variety of systems and equipment; generate various reports, charts and materials; install, troubleshoot and upgrade applications; respond to routine user application issues; learn and apply a wide variety of computer programming languages; learn to analyze and resolve application problems using logical and methodical processes; learn methods and techniques of application programming, maintenance and implementation; learn to detect, isolate and resolve application problems; learn methods and techniques of developing technical documentation; learn basic database principles and concepts; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone; working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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