Under immediate supervision, provides para-professional and technical assistance and support on computer and network related problems to system users for the County’s centralized Information System Division; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the entry-level class in the Information Systems Specialist series. Employees are expected to have sufficient education and/or experience to perform many of the basic duties typical of the series while receiving the necessary supervision and training to assist them in developing full journey-level proficiency. This class is distinguished from the Information Systems Specialist II by its focus on the more routine tasks and duties assigned to positions within the series, including setting up and configuring desktop computers and peripheral equipment.
TYPICAL DUTIES
Provides specialized paraprofessional and technical assistance to system users for desktop computer systems equipment including hardware, software and peripheral equipment.
Sets up desktop systems; installs, tests and configures computer hardware, software, programs and applications; troubleshoots equipment to ensure functional operation.
Serves as first level response to routine user enquiries and requests for assistance on desktop and computer related problems; determines severity of problem and resolves or refers to higher-level information systems staff; provides information on system and application functions; communicates user access rights.
Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
Participates in planning, evaluating, selecting, implementing and installing new computer hardware and software; installs cabling and wiring for systems and peripheral equipment.
Maintains equipment inventories/libraries and updates as required; maintains accurate records and logs of all services performed.
Learns to develop and write technical documentation on systems and procedures and training materials for end users.
Learns to perform technical network administration and maintenance duties.
MINIMUM QUALIFICATIONS
Either Pattern I
Experience: One year performing technical data processing work at a level equivalent to or higher than Information Systems Technician II in San Joaquin County.
Or Pattern II
Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science.
Experience: One year of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Additional qualifying experience within the last five years may be substituted for the above-required education on a year-for-year basis.
And For Both Patterns
Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process.
KNOWLEDGE
Operations, services and activities of a comprehensive information systems program; basic methods and techniques used in troubleshooting various computer problems; personal computer hardware and software components; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of communication equipment and devices; principles and practices of record keeping; modern office procedures, methods and equipment.
ABILITY
Respond to and identify routine user computer related problems; install and configure desktop computer systems and peripheral equipment; perform basic troubleshooting on desktop systems and applications; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; install cabling and wiring; learn basic principles and practices of technical network administration and maintenance; learn operational characteristics of network systems; learn methods and techniques of developing technical documentation and training materials; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility – Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting – frequently 5-30 pounds; occasionally 70 pounds or less. Vision – constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity – frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking – frequent talking/hearing in person and on the telephone. Emotional/Psychological – frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental – frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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