Department Information Systems Technician I (#RI1401)
$24.29-$29.53 Hourly / $4,210.39-$5,117.76 Monthly / $50,524.77-$61,413.18 Yearly

Under immediate supervision, performs entry-level technical duties in support of data processing operations within a County department; sets up, monitors and operates data processing equipment and associated peripheral devices; monitors batch and on-line production jobs; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

This is the entry-level class in the Department Information Systems Technician series. This class is distinguished from the Department Information Systems Technician II by the performance of the more routine tasks and duties assigned to positions within the series including monitoring production runs, and printing and distributing reports. Since this class is typically an entry-level class, employees may have only limited or no directly related work experience.

• Learns to perform technical duties in support of centralized data processing operations; learns to monitor and operate mainframe computer system and peripheral equipment including monitors, terminals, printers, disk drives and tape drives.
• Learns to monitor batch jobs for daily processing; to run programs in accordance with established schedules; to document all jobs completed; to identify errors and initiate restart instructions; to advise appropriate staff of production problems; to document all unresolved issues; to ensure accuracy and quality of completed jobs.
• Learns to monitor console and systems for errors and abnormal situations; to check system status and maintain problem logs; to respond to error messages; to resolve issues or refer to appropriate staff member.
• Learns to conduct system and database back ups on a routine basis; to file back up tapes; to maintain tape library.
• Learns to perform scheduler duties; to log requested jobs; to check quality of reports and forms printed; to ensure all print jobs are complete and accurate; to process, print, decollate, burst and distribute completed materials.
• Learns to serve as first level response to user system hardware and software problems; to receive and logs calls; to pose questions to determine nature and level of user problem; to resolve problem or refer to higher level staff.
• Maintains and cleans peripheral equipment; cleans tape drives and printers; stocks and loads printer paper.

Operations, services and activities of a data processing center; principles and practices of customer service; basic operational characteristics of data processing and associated peripheral equipment; modern office procedures, methods and equipment including computers; principles and procedures of record keeping.

Run batch programs according to established guidelines; respond to user inquiries on basic operational problems; learn principles of computer system operation and monitoring; learn principles of computer report preparation and batch job processing; learn methods and techniques of scheduling production jobs; learn methods and techniques used to troubleshoot and diagnose basic computer operation problems; learn to set up and operate data processing and peripheral equipment; learn to conduct system and database back ups on a routine basis; learn to identify and resolve computer production problems; learn to perform job setup and scheduling; learn function and use of job control languages; learn principles and practices of quality control; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.