Child Support Specialist III (#RL1003)
$26.77-$32.54 Hourly / $4,640.32-$5,640.34 Monthly / $55,683.90-$67,684.13 Yearly

Under general supervision, performs the most complex and/or sensitive child support enforcement work in the Department of Child Support Services; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

Positions in this class are distinguished from other classes by the delicate nature of the information obtained, by the high degree of rapport which must be established to obtain information, and by the involvement in the legal process as it relates to the support of minor children. This is the advanced journey level class in the Child Support Specialist series. An employee in this classification is responsible for performing the most difficult child support enforcement actions. This classification is distinguished from the Child Support Specialist II in that this class is assigned the most complex, sensitive, or confidential cases requiring advanced technical skills.

• Prepares and processes support enforcement actions such as criminal complaints, and actions taken under Penal Code166.4 and Penal Code 270.
• Participates in development and preparation of innovative enforcement actions such as roundups, stings, till taps, personal property seizures, Judgment Debtor Examinations, and other enforcement actions as required.
• Commences case file process by obtaining information from Custodial Party (CP), Non-Custodial Party (NCP), family members, witnesses, law enforcement, agencies or institutions, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial status.
• Establishes terms for support arrears payment plan from non-custodial parent and monitors payment records to ensure compliance with court order.
• In an automated system, maintains chronological log of case contacts and events.
• Explains legal procedures, alternatives and consequences of actions chosen; interprets technical, legal, and court procedures; closely works with investigative and legal team to resolve cases and complaints; provides information in response to inquiries.
• Prepares and maintains forms, applications, case files, and other records pertinent to each support case
• May assist in the performance of field investigations of non-custodial party.
• May testify in court.
• May serve as a liaison with other State and County agencies.
• Utilizes various tools and resources to locate individuals and assets.
• Monitors cases for compliance with state and federal regulations.

Government codes, rules, and regulations related to child support activities; established department policies and procedures related to child support matters; collection techniques and procedures; documents and forms used to establish and enforce support; investigative methods, research techniques and resources to locating persons; principles and practices of effective interviewing; negotiating and case management; financial record-keeping procedures; information systems and computers; modern office practices and procedures; business arithmetic to perform calculations and understand financial records; public relations principles and practices.

Read, interpret, explain, and apply federal, state, local laws, ordinances, rules, codes, and procedures pertaining to child support services; research legal, financial and other records sufficiently to obtain data needed to secure and enforce complex child support cases; communicate effectively verbally and in writing; communicate with persons from a wide variety of ethnic and social backgrounds sufficient to explain legal processes and obligations and/or penalties for nonpayment of support; elicit information from hostile and/or uncooperative individuals; organize  and prioritize  to meet critical departmental deadlines; work cooperatively with other staff, outside agencies and public so as to maximize support in accordance with established policies and procedures; maintain confidentiality.

Mobility - Frequent operation of computers; repetitive motion; sitting for extended periods; walking; occasional driving may be required; Lifting - frequently 5 pounds or less; occasionally 5 to 30 pounds; Vision - constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Dexterity - normal dexterity with frequent writing and repetitive motions; Hearing/Talking - frequent hearing and talking on the telephone and in person; Emotional/Psychological -frequent decision making, concentration and public contact; occasional exposure to grief; Special Requirements-some assignments may require working weekends, nights, and/or occasional overtime.