Clinic Services Coordinator (#RM0203)
$49.52-$60.20 Hourly / $8,584.08-$10,434.01 Monthly / $103,009.03-$125,208.12 Yearly

Under general direction, performs responsible supervisory and managerial functions in overseeing the operations and services of one or more San Joaquin General Hospital clinics and affiliated sites; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

Incumbents in this management level class plan, organize, staff, direct and control clinic operations, services, programs and components in accordance with State guidelines. Assigned clinical programs may include, but are not limited to: primary outpatient care for adults and children; prenatal care; pre and post-surgical care; and/or specialty diagnostics and treatments.
Incumbents provide direct administrative supervision to clerical, paraprofessional, technical and nursing staff. General direction is received from senior administrative or nursing staff.

• Plans, develops, implements, maintains and reviews the operation and multiple services of clinics at San Joaquin General Hospital and/or affiliated offsite locations; directs and oversees clinic staffing; provides overall management of clinic activities; identifies service needs and develops and implements corresponding clinical services and programs.
• Provides direct administrative supervision to clinical and support staff; selects, assigns, orients, and trains staff; evaluates work performance; coordinates clinical employee performance management with appropriate nursing or physician staff; recommends employee discipline, as appropriate.
• Prepares clinic goals/objectives in collaboration with other Ambulatory Services management staff; sets timelines and monitors progress toward achievement of such goals/objectives.
• Ensures that clinic operations comply with applicable State and federal regulations; ensures that staff licenses are current and that staff receives appropriate training needed to perform assignments.
• Prepares, administers and maintains clinic budgets and fiscal data; helps develop fee schedule(s) for clinic services; develops, implements, maintains and reviews clinic policies, protocols and procedures; manages clinic quality assurance programs; identifies opportunities to reduce costs and enhance revenues consistent with patient care needs.
• Reviews, revises and develops clinic policies and procedures; participates in the management of provider practices including defining provider productivity standards, practice parameters, critical paths, patient relations, case management and cost containment.
• Develops plans for the effective utilization of clinic space, furniture, equipment, forms and supplies.
• Reviews and investigates complaints from staff, physicians, patients and others; makes recommendations for resolution and for policy changes as appropriate.
• Ensures the integration and collaboration of assigned clinic services with other areas of San Joaquin General Hospital, other health care organizations and the community; as assigned, attends and acts as a liaison for San Joaquin General Hospital at state, regional, and community conferences, meetings and functions.
• Compiles and evaluates client and other data; prepares reports and correspondence.
• Prepares and manages special projects.

Education: Possession of a bachelor’s degree from an accredited college or university with a major in biological sciences, health science, nursing, public health, business administration, public administration or closely related field.

Experience: Three years of progressively responsible administrative or operational experience in a hospital, public health, ambulatory or other medical services clinic area, including one year in a supervisory capacity.

Substitution: Possession of a master’s degree in nursing, public health, public or business administration or a closely related field may be substituted for one year of the non-supervisory experience.

License & Certificate: Possession of a valid California driver’s license.

General goals, functions and programs of health care agencies; principles and practices of outpatient medical clinic operations and services; various primary care and specialty clinical services and programs; Medi-Cal and managed care eligibility and reimbursement regulations and procedures; licensing laws and regulations, including state laws and regulations; basic principles of public administration, management and budgeting; general principles of supervision and training; basic principles of public relations.

Plan, organize, and conduct programs and operations of multiple health care clinic services; assign, supervise, train, and evaluate staff that includes professional, paraprofessional and clerical staff; interpret Medi-Cal, eligibility and reimbursement and specific program regulations; identify service needs and develop and maintain corresponding clinical services; analyze data; prepare reports and correspondence; effectively represent San Joaquin General Hospital with the public, community, and other government agencies; establish and maintain cooperative relationships; maintain excellent customer relations.

Mobility - frequent operating of keyboard, sitting for long periods. Visual Requirements – frequent reading. Dexterity – frequent writing. Hearing/Talking – constant hearing normal speech and talking in person; frequent hearing and talking on the telephone. Emotional/Psychological - constant decision making; frequent public contact and frequent concentration.