Under direction, incumbents are responsible for the development, implementation, and management of strategic organizational initiatives and operational business models to improve services provided to the public by the assigned department; and performs related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
Under direction of a department head or designated executive or senior management, positions assigned to this class use technology and performance measures to identify, analyze, oversee, and perform the work of crafting business intelligence strategies and tools. Incumbents exercise a considerable amount of initiative, resourcefulness, and independent judgment through applied technical, administrative, and business development acumen to develop and implement enterprise solutions and operational efficiencies in the interest of service to the public and internal and external customers.
TYPICAL DUTIES
Plan, design, develop, recommend, and set the programs, projects, goals, and policies and procedures of an assigned service or program area in accordance with strategic goals and objectives.
Identify, collect, process, organize, and analyze data to assist in developing solutions and plans to increase operational and financial efficiency; move data into accessible infrastructure for end users.
Direct, oversee, and/or perform work involved in identifying, designing, implementing, and maintaining the processes and systems related to improvement of service delivery; develop complex data tools to measure performance.
Advise divisional/department managers on opportunities in their current capabilities in regard to data science technology and infrastructure; recommend and assist with the implementation of plans for growth through new methods and technologies.
Identify and assist with the implementation of innovative operational, policy, and procedural improvements for business intelligence services within the scope of federal, state, and local regulations.
Serve as liaison and advocate for business intelligence program operations through regular contact with senior managers within the County, other public agencies, legislators, private and community organizations, regulatory and governmental agencies, and the public.
Coordinate activities of information technology projects with other staff, management, and relevant parties, such as vendors; serves as technical resource on data-driven program design and management and in the translation of data science and knowledge into improved business outcomes and efficacy of business processes.
Participate in strategic planning for department, identify trends, anticipate changes in needs, and identify staff and funding required to meet anticipated needs.
Project budget needs and costs; administer budget as assigned; may identify grant opportunities and perform grant development and administration; may participate in or direct Request for Proposals processes; write or review contracts for services.
Prepare staff reports and agenda items; make presentations to internal and external audiences as required.
May supervise professional, technical, and/or clerical staff on a permanent and/or project basis.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited four-year college or university with major area of study in a field of applied research such as business analytics, data science, machine learning, economics, physics, statistics, computer science, or another related field.
Experience: Four years of progressively responsible experience serving as subject matter expert and coordinating complex data science projects to support program, policy, and operational decision making. Participation in the development and management of enterprise technology desired.
Substitution: Successful completion of graduate level coursework in any of the qualifying areas of study listed above may be substituted for the required experience on a year-for-year basis up to two years.
KNOWLEDGE
Principles and practices of public sector management and administration principles and practices of leadership; advanced theories, principles, and methods related to the business intelligence life cycle including predictive modeling, data mining, lean operations, requirements management and communication, enterprise analysis, requirements analysis, and solution assessment and validation; advanced quantitative data analytics techniques and procedures related to research, collection, compilation, statistical evaluation, and modeling of data; laws and regulations pertaining to area of assignment; computer software tools used for the storage, management, manipulation, analysis and reporting of large quantities of data; typical spreadsheet and relational database programs and analysis tools; basic principles of information technology; principles and methods of communicating information through written and oral reports and presentations.
ABILITY
Manage complex business analytics programs and projects; coordinate and develop staff; participate in strategic management groups for the purpose of identifying analytics goals and objectives; build and conduct relational database queries using standard software tools; analyze business data in order to identify trends, resolve problems, and recommend potential areas of process improvement; participate in the development and maintenance of departmental data systems and structures; lead and/or coordinate projects; communicate effectively, both orally and in writing; establish and maintain effective relationships with those contacted during the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility - ability to frequently sit for long periods, move about an office, and reach above and below desk level. Dexterity - sufficient to frequently operate a keyboard, handle individual papers, and write and take notes. Lifting - ability to occasionally lift papers, files, and material weighing up to 25 pounds. Visual - ability to frequently read computer screens and do close-up work. Hearing/Talking - ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone. Emotional/Psychological Factors - ability to frequently make decisions and concentrate, and to occasionally make public contact and work overtime if needed.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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