Under immediate supervision, contacts individuals to collect debts owed to the County; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the entry-level class in the Collection Clerk series. Employees learn to communicate effectively with debtors in stressful situations and to use judgment in establishing payment plans.
TYPICAL DUTIES
Interviews clients who have incurred or will incur debts with the County to determine financial assets and liabilities of the debtors.
Determines the ability of clients to pay; establishes pay plans, recommends sources of potential financial assistance.
Provides information to clients regarding the amount of debt and actions, which may be taken to collect the debt; obtains grants of lien on property of clients when appropriate.
Verifies information obtained from clients by contacting by phone and letter clients' creditors, insurance carriers, credit agencies and others with knowledge of the client's status.
Completes forms and records necessary to document case history and status and to provide information to those responsible for subsequent steps in the collection process; fills out forms for computer input.
Utilizes standard skip tracing methods to ascertain location of persons with unpaid debts to the County.
MINIMUM QUALIFICATIONS
Experience: One-year clerical work with primary responsibility for contacting debtors to obtain payments on delinquent accounts.
KNOWLEDGE
Basic procedures used in the collection of accounts; fundamental aspects of human behavior; principles of interviewing; public relations techniques; standard office procedures and practices; basic mathematics.
ABILITY
Follow oral and written directions; read, understand and apply regulations and other job related materials; maintain records; deal tactfully with public in stressful situations; interview; gather, record and evaluate information; establish effective working relationships.
PHYSICAL/MENTAL REQUIREMENTS
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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