Under general supervision, performs difficult and complex collections of public debts owed to San Joaquin County; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the third level in the Collection Clerk series. Employees in this class are assigned to the Collection Division and are required to conduct difficult collections of debts owed to various County departments.
TYPICAL DUTIES
Interviews clients and conducts in-depth financial resource investigations to obtain information regarding clients' ability to pay debt; utilizes computer terminal to obtain and maintain client debt information.
Establishes extended pay agreements with clients based on clients' ability to pay debts; conducts investigations to collect uncollected hospital debts; investigates and refers clients to potential sources for financial assistance; may request "orders to examine."
Obtains grants of lien on property of clients and promissory notes; provides necessary information to file legal action when accounts cannot be collected; may represent the County in small claims court.
Verifies information obtained from clients by identifying, locating and contacting clients' employer, creditors, insurance carriers, credit agencies and others with knowledge of clients' status; may recommend attachment of wages or interception of tax refunds.
Prepares monthly reports on collection efforts and effectiveness; maintains schedule for follow-up actions; maintains files, records, and prepares correspondence.
May use standard skip tracing methods to ascertain location of persons with unpaid debts to the County.
May train or supervise the work of Collections Clerks; attends staff meetings.
MINIMUM QUALIFICATIONS
Experience: Two years of clerical work with primary responsibility for contacting debtors to obtain payments of delinquent accounts, including one year experience at a level comparable to Collections Clerk II in the San Joaquin County.
KNOWLEDGE
Basic procedures used in the collection of accounts; regulations regarding collection procedures, fundamental aspects of human behavior; principles of interviewing; public relations techniques; standard office procedures and practices; basic mathematics.
ABILITY
Follow oral and written directions; read, understand and apply regulations and other job related materials; maintain records; deal tactfully with public in stressful situations; interview; gather, record and evaluate information; establish effective working relationships.
PHYSICAL/MENTAL REQUIREMENTS
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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