Under general supervision, performs supervisory and administrative work in reviewing, analyzing and supervising assigned segments of a variety of eligibility or service programs; provides staff support; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the first level class in the HSA Program Supervisor series. Incumbents of this class provide administrative support by supervising and/or participating in the review of case activities and actions taken by eligibility staff, or by assisting in the coordination of a segment of a services program. Incumbents exercise independent action and judgment within established procedures and guidelines.
This class is distinguished from HSA Program Supervisor II in that incumbents of the latter class generally supervise HSA Staff Analysts and related classifications or serve as a second level supervisor over multiple program areas; have more latitude for independent action and judgment, broader supervisory and technical responsibilities; and more responsibility for programs with agency wide impact. This class is distinguished from the HSA Staff Analyst series in that incumbents of the latter series perform complex administrative and analytical work but generally do not supervise staff except on an incidental basis. This class is distinguished from Eligibility Worker Unit Chief in that incumbents of the latter class supervise less complex program areas and lack the additional administrative and analytical responsibilities of the Program Supervisor I.
TYPICAL DUTIES
Assigns, distributes, and reviews the work of assigned staff; participates in the interview and selection process; trains and evaluates staff; implements progressive discipline; maintains the flow and quality of work within established standards and policies.
Reviews cases and work for accuracy and compliance with regulations; investigates discrepancies; recommends appropriate action.
Gathers, compiles and organizes information and statistical data; reviews legislation and court decisions to determine impact upon unit procedures; maintains operational records, control records and other statistical data.
Participates in departmental committees to analyze departmental or unit needs, recommend procedural changes, design or revise forms, and coordinate unit operations with other departmental units.
Maintains liaison with other units in the department, community resource agencies and state agencies; provides information regarding public assistance programs.
Serves as resource person for agency staff and community organizations; answers questions regarding unit policies; explains regulations.
MINIMUM QUALIFICATIONS
Education: Graduation from a four-year college with major coursework in public or business administration, social sciences or related field.
Experience:
Either I
Two years as an Eligibility Worker II, Eligibility Worker III, Employment Training Specialist II or comparable class in San Joaquin County service.
Or II
One year as a Social Worker, Junior Administrative Assistant, Personnel Analyst I, Management Analyst I, EEDD Analyst I, Eligibility Worker Unit Chief, Employment Training Supervisor or comparable class in San Joaquin County service.
Or III
One year of experience performing analytical administrative work in a social services agency.
And
Substitution: Additional qualifying experience or experience in a social service agency performing duties which required considerable independence in compiling, organizing and evaluating information and preparing reports may substitute for the required education on a year-for-year basis.
KNOWLEDGE
Principles and practices of supervision and training; goals of public assistance agencies; basic concepts underlying public assistance; basic management principles; principles of gathering and analyzing information; basic math including percentages record keeping, interviewing, and letter writing techniques.
ABILITY
Plan, assign, and review the work of others; organize work flow; establish priorities; learn and apply public assistance regulations and procedures; communicate effectively orally and in writing; establish and maintain effective working relationships; gather and analyze data; organize and write clear, concise reports; read and interpret legislative material related to public assistance programs.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Ability to sit for long periods, move about an office, reach above and below desk level; Dexterity-Sufficient to operate a key board; handle individual papers; write and take notes; Lifting-Occasional lifting of papers, files, and material weighing up to 25 pounds; Visual Requirements-Ability read case files and computer screens and do close-up work; Hearing/Talking-Ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone; Emotional/Psychological Factors-Frequent public contact; ability to make decisions and concentrate, ability to work overtime.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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