Under general direction, plans, coordinates and oversees the operations of a social services program within the Human Services Agency (HSA); works with federal, state, and local government agencies, as well as private organizations, to assure the appropriate and maximum function of the program; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the second level in the HSA Program Supervisor series. Incumbents of this class supervise analytical and technical staff assigned to support agency programs. They have extensive latitude for independent action and judgment. Their work normally involves second line supervision over large numbers of eligibility or case management employees or over smaller units of administrative staff; and they are regularly involved in the formation of policies and procedures that impact multiple programs or divisions.
This class is distinguished from HSA Program Supervisor I in that incumbents of the latter class have less latitude for independent judgment, have supervisory control over smaller and less technical units, and normally have limited involvement in areas of agency wide impact.
TYPICAL DUTIES
Assigns, distributes, and reviews the work of assigned staff; participates in the interview and selection process; trains and evaluates staff; implements progressive discipline; maintains the flow and quality of work within established standards and policies.
Assists in managing an income maintenance or social service division with several units; supervises a technical unit; plans, assigns and reviews work; resolves difficult technical, procedural or personnel issues; resolves client complaints.
Gathers, compiles and organizes information and statistical data; reviews regulations, correspondence and manuals to determine need for developing or revising policies and procedures; reviews legislation and court decisions to determine impact upon unit procedures; maintains operational records, control records and other statistical data.
Participates in departmental committees to analyze departmental or unit needs, recommend procedural changes, design or revise forms, and coordinate unit operations with other departmental units.
Maintains liaison with other units in the department, community resource agencies and state agencies; provides information regarding public assistance programs; serves as resource person for agency staff and community organizations; answers questions regarding unit policies; explains regulations.
Reviews cases and work for accuracy and compliance with regulations; investigates discrepancies; recommends appropriate action.
Evaluates program effectiveness; gathers, compiles and analyzes information and statistical data; prepares reports and correspondence; composes memos; maintains records.
MINIMUM QUALIFICATIONS
Education: Graduation from a four-year college or university with major coursework in public or business administration, social sciences or related field.
Experience:
Either I
One year as a HSA Staff Analyst II in San Joaquin County service.
Or II
Three years as an Eligibility Worker Unit Chief, Employment Training Supervisor, or comparable class in San Joaquin County service.
Or III
Two years as a Social Worker, Administrative Assistant I, Personnel Analyst I, Management Analyst I, EEDD Analyst II, HSA Staff Analyst I, HSA Program Supervisor I or comparable class in San Joaquin County service.
Or IV
Three years experience performing analytical administrative work in a social services agency with a minimum of one year in a supervisory capacity.
And
Substitution: Additional qualifying experience may substitute for the required education on a year-for-year basis
KNOWLEDGE
Principles and practices of supervision and training; goals and objectives of a public assistance agency, management principles, techniques of assessing work flow and output; techniques for gathering and analyzing information; principles and practices of record-keeping correspondence and report preparation; basic statistical methods.
ABILITY
Plan, assign, and review the work of others; organize work flow; establish priorities; interpret and apply public assistance regulations; communicate effectively orally and in writing; speak to groups of people; establish and maintain effective working relationships with administrators and other employees; gather, organize and analyze data; write clear, concise reports; read and interpret legislative material related to public assistance programs.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Ability to sit for long periods, move about an office, reach above and below desk level; Dexterity-Sufficient to operate a key board; handle individual papers; write and take notes; Lifting-Occasional lifting of papers, files, and material weighing up to 25 pounds; Visual Requirements-Ability read case files and computer screens and do close-up work; Hearing/Talking-Ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone; Emotional/Psychological Factors-Frequent public contact; ability to make decisions and concentrate, ability to work overtime.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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