Under direction, supervises and participates in case management and related services for clients served by San Joaquin County Public Health Services; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the first-line supervisory level class in the Case Manager series. An incumbent in this class supervises and participates in professional counseling, case management and related services for clients served by the Public Health Division of Health Care Services. Within the scope of their assignment, Case Manager Supervisors work with a considerable degree of independence in supervising staff who are developing and implementing client programs. Direction is received from a Program Coordinator.
TYPICAL DUTIES
Participates in selection and training of a multi-disciplinary staff including Case Managers, Public Health Nurses and Senior Social Workers; makes assignments, provides day-to-day supervision, and evaluates subordinate staff; acts for the Program Coordinator in that person's absence.
Assists Program Coordinator in planning, coordinating, and implementing program activities; coordinates assigned program services with the community; assures appropriate client follow-up and counseling for clients.
Conducts orientations and in-service training for program providers, new program staff, and other Public Health program staff.
Maintains a client caseload; explains program services and procedures to potential clients; conducts assessments and evaluations of needs of new and continuing clients; coordinates implementation of all aspects of caseload plans; provides counseling and support for clients and their families; serves as client advocate with other agencies; provides crisis intervention.
Acts as liaison and facilitator between patient and health care team members; provides consultation in area of specialization; recommends modifications in case management procedures.
Assists with general assessment of community needs; assists in developing programs to meet client and community needs.
Represents public health programs to other units and community groups; maintains case records; collects data and maintains records; prepares correspondence and reports.
As assigned, attends meetings and conferences to maintain current information in public health programs and issues.
May assist Program Coordinator with the preparation and revision of public health program plans; may assist in preparation of department budget.
May assist with development and administration of grant proposals.
MINIMUM QUALIFICATIONS
EITHER PATTERN I
Education: Possession of either (1) a Master Degree from an accredited school of social work based on a two year program which included supervised field placement or (2) a Master's Degree in Counseling from an accredited college or university with a specialization in Marriage, Family, and Child Counseling based on a two year program with coursework sufficient to meet State of California standards for an M.F.C.C. license and which included supervised field placement as part of the course curriculum.
Experience: Two years of progressively responsible post Master's Degree experience providing counseling, case management, development of assistance programs or other health services to clients in a public health program.
Licenses and Certificates: Possession of a valid California driver's license.
OR PATTERN II
Education: Possession of a Bachelor’s Degree in Nursing from an accredited college or university.
Experience: Four years of progressively responsible experience as a public health nurse, registered nurse, or social worker including one year of experience providing social, psychological, case management, development of assistance programs or other health services to clients in a public health program.
Licenses and Certificates: (1) Possession of a current license as a Public Health Nurse with the State of California; and (2) Possession of a valid California driver’s license.
KNOWLEDGE
Basic principles of sociology and psychology; general case management principles and practices; child growth and development and procedures involved in promoting maternal and child health, community resources available for public health programs; basic principles of public relations; principles of supervision and training.
ABILITY
Assist with the management of an assigned public health program; supervise and coordinate the work of other staff; perform professional case management services; collect data and prepare reports; assess client needs and determine appropriate services; effectively represent the health agency with the public, community organizations, and other governmental agencies; establish and maintain cooperative working relationships with others; establish and maintain effective customer relations; vision sufficient to read case files; mobility sufficient to make home visits.
PHYSICAL/MENTAL REQUIREMENTS
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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