Shelter Supervisor II (#RS1082)
$39.17-$47.61 Hourly / $6,789.96-$8,253.24 Monthly / $81,479.57-$99,038.93 Yearly

Under general direction, performs responsible second-level supervisory and administrative support work overseeing, coordinating, and directing the daily operations, programs, and activities of one or more dependent children’s residential care facilities; directs and supervises professional and other staff in the performance of assigned duties; implements and enforces administrative policies and procedures; develops and administers budget accounts related to the area of assignment; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

This is the second supervisory level class in the Shelter Counselor series.  Incumbents work under the general direction of management and exercise a great deal of independent judgment in the performance of assigned tasks within established guidelines and legal constraints.  This classification is distinguished from the Shelter Supervisor I by its supervision of staff through subordinates and its broader administrative support activities.  It is distinguished from the Shelter Administrative Assistant by its strong supervisory role and its broad oversight of programs and activities directly affecting shelter residents.

• Supervises, coordinates, and oversees, through subordinate supervisory personnel, the daily operations, programs, and activities of a children’s shelter and satellite program; selects, trains, assigns, directs and evaluates employees; completes performance reviews; coaches employees to improve performance and meet service goals; counsels employees concerning work standards, performance and behavior problems as necessary; issues verbal and written warnings and reprimands and makes recommendations for corrective action including suspensions and dismissals when appropriate; prepares written materials to support staffing recommendations and actions taken.
• Oversees and ensures the provision of activities, programs, and services to meet residents’ physical and emotional needs; monitors and consults with professional staff concerning appropriate activities and interventions; assists as a back-up counselor as needed.
• Plans, develops, submits, and implements recommended budget for assigned accounts; monitors expenditures and prepares estimated actual expenditures on accounts.
• Prepares and reviews a variety of staff reports and paperwork; determines appropriate course of action and makes recommendations to resolve issues and concerns; updates, prepares, and maintains a variety of forms, schedules, lists, reports, logs, files, records, staff schedules, and minutes.
• Receives and responds to telephone calls for assistance and information; resolves or routes complaints as appropriate.
• Monitors activity rooms for appropriate behavior; assists staff in counseling youth residents; schedules and/or arranges transportation for residents; maintains routine medical and first aid supplies. 
• Oversees facilities operations and arranges for adequate staffing in the absence of administrators; arranges shelter tours; and meets with community groups to discuss activities. 
• Attends and participates in a variety of meetings and training programs; schedules and conducts staff meetings; serves on committees as assigned; makes oral presentations and agency orientations; prepares and reviews minutes of meetings.

Advanced principles and practices of supervision including coaching, counseling and progressive discipline; Welfare and Institutions Codes as they apply to dependent children; basic medical terminology, childhood illnesses and health assessment methods/techniques; signs of child abuse and neglect; special needs, problems, and concerns of at-risk children, including substance exposed infants; stages of child development; child behavior modification techniques; children’s community resources and referral agencies; basic principles and practices of accounting and record keeping; methods and techniques of budget development and administration; modern office equipment including personal computers and related hardware and software applications.

Supervise, coordinate, and oversee the work of an assigned unit; supervise, train, motivate, and evaluate staff; develop and promote teamwork; develop and administer assigned budget accounts; prepare and maintain complete and accurate files, schedules, records, and logs; write clear and concise reports; interpret, apply, enforce, and adhere to policies, procedures, rules and regulations governing facilities management, residential facilities for children; use and operate modern office equipment including personal computer and related hardware and software applications to create records and generate reports; communicate effectively both orally and in writing; drive a vehicle in the performance of assigned duties; perform First Aid and CPR duties as needed; establish and maintain effective relationships with others contacted in the performance of assigned duties.

Mobility-Frequent operation of keyboards and sitting for long periods; occasional walking, pushing/pulling, climbing and driving; Lifting-Occasionally able to lift 5-70 pounds; Vision-Constant use of good overall vision and eye/hand coordination; frequent reading/close-up work; occasional field of vision/peripheral, depth and color perception; Dexterity-Frequent writing and repetitive motion; Hearing/Talking-Constant talking/hearing in person and on the telephone; Emotional/Psychological-Constant concentration and decision making; frequent public contact and dealing with emergency situations; occasional overtime and working weekends and exposure to hazardous materials, trauma, grief and death; Environmental-Constant exposure to noise.