Employment Training Supervisor (#RS5003)
$33.68-$40.93 Hourly / $5,837.09-$7,095.02 Monthly / $70,045.15-$85,140.31 Yearly

Under direction, supervises employment training staff in the performance of complex technical and administrative work in areas such as employment counseling, work plan development, case management and client referral to training and employment preparation programs; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

An employee in this class supervises and trains Employment Training Specialists and other employment unit staff and participates in establishing and maintaining effective employment training programs, policies and procedures. Incumbents in this class are able to coordinate program activities, work independently, providing specialized and complex services in the areas of assessment, vocational counseling, case management and classroom training. This class is distinguished from Employment Training Specialist II in that employees of the latter class do not supervise staff. This class differs from Eligibility Worker Unit Chief in that incumbents must be experienced in employment training, eligibility requirements and employment service case management.

• Plans, assigns, reviews, and directs the work of Employment Training Specialists and other subordinate staff; identifies staff training needs; provides or coordinates staff training on case management techniques and other performance areas.
• Participates in the selection of staff; evaluates staff performance and reviews for compliance with federal, state, and County rules, regulations, and policies; performs case reviews for accuracy, compliance, timeliness, and insures client service; initiates disciplinary action as needed; provides resources and tools to enhance employee performance; holds group and individual conferences with staff to discuss or interpret departmental rules, regulations and policies or to confer with staff on the more difficult employment and training problems; conducts unit meetings.
• Understands and interprets complex rules and regulations applicable to public assistance or other employment service programs and analyzes the impact on the unit or division; confers with administrative and management staff to develop and implement policies and procedures.
• May assess clients for employability; provide direction to staff in developing employability plans; manages the most difficult and complex cases; advises staff and provides assistance to resolve complex case issues; may provide career counseling on a variety of vocational, career and personal issues affecting employability; may evaluate client progress and determine appropriate follow-up action.
• May take part in promotion and outreach activities to disseminate information about the program to other County departments, community organizations, and employers.
• May oversee and assist staff in developing resumes and preparing clients for interviews; may conduct orientations workshops and classroom training sessions in other employability subject areas such as job search and job skills; may develop workshop curriculum/presentations.
• Collaborate with other supervisors, management, and staff in setting goals, establishing guidelines, and coordinating the activities of professional and technical staff; and resolve client complaints.
• Prepares correspondence, statistical and narrative reports on program parameters and activities; maintains appropriate records utilizing computerized and manual databases; attends meetings and in-service training programs; collaborate with other divisions and community; may coordinate and/or participate in special projects.
• May intervene on case management issues and contact clients either by telephone and/or in person by office call or home call to evaluate their progress and determine the organization's appropriate follow-up action; encourage clients to return to the program or provide referrals to other agencies.
• May initiate and monitor program contracts for compliance with employment training program guidelines; may oversee operational budgets.
• May determine need for equipment, supplies and materials; recommends purchase or acquisition as necessary.

Principles and practices of employee supervision and training; operational budgets, goals and purposes of employment preparation and training programs and of public social service agencies; principles and methods of employment preparation and training; career, vocational and employment counseling and interviewing techniques; barriers to employment; principles and practices of public relations and human behavior; record keeping and reporting methods; language mechanics, mathematics and supervisory office procedures; basic computer operation and keyboarding arrangement; community resources and programs which can assist people seeking employment.

Plan, assign, direct and evaluate the work of others; analyze, interpret and supervise the implementation of complex rules and regulations; perform complex social service and record keeping procedures; speak and write effectively; determine appropriate cause of action in day-to-day and emergency situations; elicit factual information from individuals in difficult circumstances of deprivation or emotional disturbance; supervise the assessment of overall employability and the development of employability plans; perform case reviews; conduct individual and group training; accurately gather, record and evaluate complex data; prepare a variety of reports, forms, plans and agreements; work cooperatively with others; communicate effectively with persons from diverse social and cultural backgrounds.

Mobility-Frequent operation of a data entry device; repetitive motion; sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting; climbing stairs; occasional driving; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Occasional decision making and public contact; frequent concentration; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime; occasional travel; Environmental-Occasional exposure to varied weather conditions.