HSA Program Coordinator (#RS7070)
$29.51-$35.87 Hourly / $5,115.72-$6,218.19 Monthly / $61,388.72-$74,618.37 Yearly

Under general direction, plans, coordinates and oversees the operations of a social services program within the Human Services Agency (HSA); works with federal, state, and local government agencies, as well as private organizations, to assure the appropriate and maximum function of the program; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

An employee in this class has broad responsibility for assuring that the day-to-day objectives of a moderately large and complex social services program are implemented appropriately and that the program functions within federal, state, County and other guidelines. The incumbent also assists administrative staff in assessing community needs, researching and recommending program growth and/or development, and identifying short and long-term program goals. An incumbent works with a great degree of independence and authority, utilizing skilled judgment and expertise in the performance of most duties.

• Assures program compliance with funding/contract source guidelines including those established at the federal, state or County government level; assures that required contracts and/or grants are completed and submitted to the appropriate agency in a timely manner; meets funding/contract source documentation requirements including statistical and/or narrative reports; monitors/adjusts program expenditures as required to meet budgetary limitations. 
• Coordinates program activities and acts as a liaison between Agency administrative staff, program employees, volunteers, other County departments, community organizations and the general public; develops and maintains positive and productive relationships with existing and/or potential sources for services, products or other support; solicits donations or contributions such as food, physical goods as appropriate and within program guidelines; coordinates the management of commodity, material, supply, and other types of inventories. 
• Establishes and implements internal policies and procedures in order to meet program objectives; may coordinate the determination of client eligibility for program participation; performs formal and informal needs assessments to identify client needs and develop new ways to address such needs; tracks and documents various program activities for reporting purposes and to maximize program efficiency and efficacy. 
• Investigates and documents complaints, and informs clients of any applicable appeal process; implements quality control practices and monitors staff performance to assure that the program is operated properly; develops and coordinates meetings and workshops as assigned to inform the public of program availability. 
• Selects, assigns, and directs subordinate County staff as required; establishes performance expectations and criteria, and provides appropriate performance feedback, including disciplinary action, if appropriate; may recruit, select and train and oversee volunteers from a variety of community sources to work in the program; provides comprehensive orientation and training for employees and/or volunteers; schedules and attends staff meetings. 
• Obtains and analyzes program data; prepares a variety of reports and correspondence; may participate on committees or task forces; may complete special projects; may coordinate and/or participate in special community events.

General goals and purposes of public social service agencies; basic principles and practices of public administration; principles of program management and supervision; interviewing and assessment techniques; basic concepts of cultural and human behavior; grant writing and administration; principles and practices of public relations; basic mathematics, statistical analysis, reporting and record-keeping techniques; basic language mechanics; general office procedures; basic computer and modern office automation technology and computer software programs relevant to department operations; community social service resources and programs.

Understand and interpret complex social service program rules and regulations; plan, organize and implement programs; develop program services to match the needs of clients; supervise and direct the work of others; accurately gather, record and evaluate data; prepare a variety of informational materials including reports, grants, forms, plans and agreements; establish and maintain effective working relationships with others including the general public; express oneself clearly and concisely, orally and in writing; elicit factual information from individuals in difficult circumstances including deprivation or emotional disturbance; operate computers and related software; establish and maintain effective working relationships with agencies, employees and the general public; communicate effectively, both orally and in writing.

Mobility-Frequent operation of keyboards, sitting for extended periods, standing, walking; driving; occasional pushing, pulling, bending, squatting; Lifting-Frequently 5 pounds or less; occasionally 5-30 pounds; Vision-Overall vision as necessary for frequent reading and close-up work; Dexterity-Dexterity sufficient for frequent writing and repetitive motion; Hearing/Talking-Sufficient for frequent hearing/talking on the telephone and in person; Emotional/Psychological-Frequent public contact, concentration and decision making; occasional exposure to grief, trauma; Environmental-Occasional exposure to noise, various indoor and outdoor conditions including dust, dirt, smoke, fumes, poor ventilation, and/or inclement weather; Special Conditions-May require occasional working alone, overtime, weekend or evening work.