Public Safety Dispatcher (Entry)

WHY JOIN US AT SOLANO COUNTY?

COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play.

We serve the public in many different ways, including:

• Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved
• Providing law enforcement services in the unincorporated area of the county
• Protecting the community from public health threats such as communicable diseases
• Coordinating countywide responses to domestic violence and terrorism or other emergencies
• Managing the criminal justice process after arrest (jail, prosecution, probation)
• Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and,
• Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning

OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. To learn more about Solano County, please visit: www.solanocounty.com

WHY WE EXIST

To Protect and Serve the Community!
The Sheriff’s office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.

The values of the Sheriff’s Office are to bring:

Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.
Courage: To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the community's best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.

To learn more about the Sheriff's Office please visit: http://www.solanocounty.com/depts/sheriff/default.asp

Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry).  In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel.  This position is characterized by the responsibility to learn to dispatch law enforcement and emergency service personnel and to call for mutual aid assistance.  Incumbents learn to operate equipment contained in a public safety dispatch console, which includes multi-line telephones, TTY (teletype), TDD (telephone for deaf and disabled), pagers, radios and computer-aided dispatch equipment; techniques of acquiring essential information from emergency calls and prioritizing requests for assistance; law enforcement terminology and public safety dispatch procedures.

The current recruitment is to fill a full-time regular position. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises.

POSTION REQUIREMENTS

Experience: No experience required.

Education: Possession of a high school diploma or equivalent. 

Certificate: A net keyboard typing speed of 40 words per minute (WPM) is required. 

To view the full job description please visit:
http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15988

Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2023 calendar year is $1,900.58 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage.

Dental and vision insurances for the employee and eligible dependents are paid 100% by the County.   

Solano County participates in CalPERS retirement and contributes to Social Security.    

The County observes 12 full-day fixed and 2 half-day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holidays per year.

Vacation is accrued at approximately 10 days per year for the first 3 years.

Sick leave accrues at approximately 12 days per year.

Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 15, 20, 25, 30 and 35 years.

To view the benefits for a regular position, please visit:

https://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512

Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked.

To view the benefits for an extra-help position, please visit:

http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516

12/07/2023 - Deadline to submit application.

The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test  through the online testing provider eSkill.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced. 

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted.  These provisions are subject to change.

RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Please visit the County of Solano website, www.jobsatsolanocounty.com, to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Public Safety Dispatcher Entry) and the recruitment number (23-462020-02) in your email or fax.

Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.

Please note that all dates/times listed in the job announcement are Pacific Time.

• Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy.
  
• Incumbents shall satisfactorily complete the POST-certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment.
  
• Incumbents shall serve a probation period of twelve months.
  
• Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required.
  
• Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment.
  
• Positions allocated to this class may require bilingual skills.