An employee in this
class is responsible for investigating and mediating charges of discrimination.
Tasks are of more than average difficulty and involve extensive public contact
through counseling and interviewing persons of diverse socio-economic backgrounds.
Under general supervision, employees are required to exercise tact and courtesy
as well as reasonable initiative and independent judgment in performing
assigned tasks. Some field work is required. Work is reviewed through
conferences, reports submitted and results obtained.
Investigates charges of discrimination in the
areas of employment, housing and public accommodations; plans, organizes,
conducts, and manages investigations by gathering facts, reviewing personnel
files and conducting interviews with involved parties and witnesses; taking
statements from witnesses and gathering information to investigate violations. All
while working closely with supervisor in preforming investigative activities.
Documents clients’ statements and makes
comparison with legal case summaries and other resource material to determine
if there is probable violation in each instance; prepares case reviews and
letters of determination that reflect findings of investigations.
Meets with complainants and respondents to
reach agreeable settlements and draft conciliation agreements in an attempt to
resolve complaints; drafts conciliation agreements and monitors the progress
toward the completion of requirements included in the agreements; refers
irreconcilable charges to appropriate governmental prosecuting agencies or to
personal attorney of charging party.
Initiates, plans, implements, and/or
participates in community meetings, workshops, seminars, and conferences in the
area of discrimination conciliation; designs and writes flyers, posters and
brochures; tapes radio broadcasts and engages in public speaking activities on
such subjects as equal employment laws, race and ethnic relations, bigotry, and
prejudice.
Reviews legislation, court decisions,
guidelines, rules, and regulations pertinent to human relations and civil
rights activities; attends meetings, seminars and training sessions; maintains
records and files; prepares reports.
Performs related work as required.
Working knowledge of: investigative and conciliation procedures;
public speaking and mass communication techniques; civil rights and human
relations laws, court decisions, guidelines, rules, and regulations.
Ability to: communicate effectively with persons of diverse social and
economic backgrounds; investigate and conciliate discrimination charges;
evaluate information, draw sound conclusions and make appropriate
recommendations; prepare and submit oral and written reports; maintain accurate
sets of records; establish and maintain effective working relationships with
employees, officials, and the public.
Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.
Graduation from an accredited college or university with a bachelor’s degree in education, psychology, sociology or a related field and one (1) year of investigatory or counseling experience.
OR
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.