City of Tampa

Public Safety Telecommunications Supervisor III (#007429) S16

$39.10-$58.63 Hourly / $6,777.33-$10,162.53 Monthly / $81,328.00-$121,950.40 Yearly

Introduction

This is highly responsible supervisory work involving operation of a public safety communications section.

Nature Of Work

An employee in this class is directly responsible for the day-to-day operation and supervision of the Communications Section. Under general direction, the employee is responsible for planning, directing, supervising, and reviewing the work of subordinate employees. Work is of considerable difficulty, requiring the employee to possess a comprehensive knowledge of pertinent ordinances, laws, rules, regulations, and standard operating procedures. An important aspect of the section’s work involves serving as liaison between public safety personnel on the job and the general public. The employee is required to exercise considerable initiative and independent judgment in providing advice and assistance to lower level employees in emergency situations. Employees might be required to work nights and weekends if circumstances demand. The employee performs personnel administration tasks such as reviewing all employee evaluations, disciplinary actions, responding to grievances, commendations, and training programs. Because of the nature of work performed, it is extremely important that employees react in a timely and controlled fashion. Work is reviewed through observation of services rendered and periodic assessment of work performance.

Examples of Duties

Provides immediate supervision of the three communications shift supervisors; provides leadership, guidance, and direction in day-to-day matters dealing with policies, procedures, rules and regulations, and the prevailing labor contract.

Provides input into the preparation of the department budget, addressing the needs of the Communications Section; compiles the monthly and annual statistical data pertaining to the Communications Section.

Facilitates the interview and selection process for new employees; reviews all employee evaluations, disciplinary action, commendations, formal suggestions, and policy recommendations submitted by the communications supervisors; evaluates and identifies training needs and ensures the effectiveness of training programs and methods for the training of new employees, providing remedial training as needed and scheduling the mandatory re-certification of all employees.

Performs a continuous evaluation and assessment of the Communications Center’s computer network; maintains familiarity with the operations of the Hillsborough County E-9-1-1 Emergency Network, as it relates to the operations of a Public Safety Answering Point; serves as department custodian of record for the communications audio tapes.

Investigates and responds to citizen and departmental inquiries in regard to job performance and delivery of service of the Communication Section and its personnel.

Serves as liaison between the department and other city departments, contractual companies, and vendors providing services for communications equipment, computer equipment, and operations.

Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of:  radio transmitting equipment operating methods; pertinent ordinances, laws, rules, regulations, and standard operating procedures; computer aided dispatch and enhanced 9-1-1 systems; effective supervisory and training techniques; effective communications and records keeping techniques.

Skill in:  the use and care of radio dispatching and related equipment, when required. 

Ability to:  react quickly, calmly, and rationally in emergencies; speak clearly and communicate effectively; interpret ordinances, regulations, rules, and standard operating procedures in a clear, concise manner; plan, schedule, assign, supervise, train, and review the work of others; establish and maintain effective working relationships with employees, officials, and the general public; deal courteously and firmly with the public and maintain good public relations; prepare administrative and technical reports and papers; operate various computer applications and radio dispatching equipment, when required.
 

Physical Requirements

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

Minimum Qualifications

Graduation from an accredited college or university with an Associate’s degree, preferably a Bachelor’s degree, and five (5) years of progressively responsible experience in communications, including three (3) years of experience with computer aided dispatch and enhanced 9-1-1 systems, and three (3) years of supervisory experience.

An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Licenses or Certifications

Possession of a valid Florida driver’s license.

Positions in Fire require possession and maintenance of EMD certification and are eligible for EMD certification pay.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
CLASS: 007429; EST: 8/16/2024;