City of Tampa

An employee in this class performs highly responsible administrative work of considerable difficulty in coordinating activities relating to the maintenance and upkeep of municipal grounds and buildings of city owned cemeteries. The employee is also responsible for all aspects of administration and maintenance of cemetery software. Under direction, the employee performs duties requiring considerable initiative and independent judgement when consulting with families and making burial arrangements, coordinating burials with other funeral service providers, monitoring and reporting collection of revenues, preparing reports, and administering contracts. Employee must possess outstanding research skills, strong oral and written communication skills, and excellent customer service and interpersonal skills. Extensive public contact is required and employee must display compassion, empathy, and sensitivity when dealing with customers. Employee will serve on the City Cemetery Task Force and may work with other city departments on cemetery related matters. The employee may also be required to work and coordinate with vendors or contractors. Additionally, employee will partner, collaborate, and/or participate with community organizations in matters related to city owned cemeteries. Employee must be detail oriented with strong organizational skills to keep accurate records of all cemetery records and transactions. Proficiency in the use of computers and use of technology is vital. Work is reviewed through conferences, observations, reports submitted, and results achieved.

Knowledge of: operations, services and activities of a cemetery program; current laws and regulations and City policy pertaining to records and cemetery management; basic mathematics.

Skills in: occupational hazards and safety practices related to the area of cemetery operations; computer operation; management software.

Ability to: read and interpret plat maps; establish and maintain effective working relationships with the public and city personnel; prepare clear and concise written reports and correspondence; accurately maintain cemetery records; communicate effectively orally and written.

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

High school and five (5) years of customer service experience preferably with some experience in cemetery operations; or an equivalent combination of training and experience. Strong organizational skills and proficiency with Microsoft 365 software are required.

or

An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.