City of Tampa

Employment Services Technician (#052310) 027

$28.79-$40.96 Hourly / $4,990.27-$7,099.73 Monthly / $59,883.20-$85,196.80 Yearly

Introduction

This is highly responsible, technical work involving the support of human resources employment services activities.  Bargaining unit position.

Nature Of Work

Employees perform a variety of activities in support of pre-employment testing, hiring and promotional testing processes. Tasks include verifying and processing related documents completed and submitted by applicants or various departments. Under direction, employees are responsible for a wide range of technical support duties, which are of considerable difficulty and require the application of technical knowledge of appropriate laws, rules, regulations, and procedures. Considerable initiative and independent judgment are required in completion of tasks with a high degree of accuracy and on a timely basis. Considerable tact and diplomacy are required in that individuals in this class must be able to gain cooperation from other employees, departmental supervisors, and representatives of other agencies. They must also be able to make corrections to others' work and provide education to other employees so that errors are not repeated. Work is reviewed through observation, conferences, reports submitted, and results obtained.

Examples of Duties

Provides instructions to candidates, administers and monitors examinations; grades examinations using keys or computer scoring; enters test and eligibility information into database; prepares certifications as instructed.
Assists with promotional examination process; researches and secures venue based on test size; processes related invoices. 
Processes payment of invoices for division activities; orders division supplies.
Enters, retrieves information from Applicant Tracking System (ATS); generates reports and sends communications via Applicant Tracking System (ATS); assists internal and external customers with troubleshooting ATS problems; assist with testing ATS system updates and new configurations; supports advertising efforts with internal or external job postings; update notifications and job descriptions. 
Provides assistance with preparation for new hire orientation; ensures required new hire documents received prior to orientation; supports orientation process as necessary; enter and retrieve data from E-Verify system. 
Processes new hires in ATS; ensures all documentation is completed, medicals and drug screens passed, and other processes completed prior to entering new or rehired employees in system, as applicable. Perform research to gather raw data needed for comparative analysis being performed by specialists or manager; responds to inquiries from other agencies; research files and records to secure information needed to resolve questions or determine appropriate processing. 
Responds to applicant inquiries in reference to application status or procedures; handles general inquiries from the employees, public or potential applicants; gathers data for public records request; may support job fairs or expos. Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of: modern human resources administration principles and practices; civil service rules and regulations; personnel policies, procedures and union contracts, and the ability to apply this knowledge to the processing of personnel transactions; laws, rules and regulations pertinent to municipal personnel/payroll processing; standard office practices and procedures; municipal organization, programs and policies.
Ability to: understand and follow complex oral and written instructions; maintain confidentiality of confidential or sensitive information; work independently and complete activities assigned; establish and maintain effective working relationships with other employees, representatives of other agencies, and the public; detect errors, maintain accurate records, conduct research of files and records, and prepare reports; prepare basic mathematical calculations; utilize computer applications.

Minimum Qualifications

Graduation from an accredited high school, supplemented by course work in business administration, computers preferred, or a related field, and three (3) years of experience in human resources performing specialized personnel administration activities which included the application of rules, regulations, policies, laws, contracts and use of an applicant tracking system (ATS); or an equivalent combination of training and experience.

Licenses or Certifications

Possession of a valid Florida driver's license required.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
CLASS: 052310; EST: 5/23/2023;