City of Tampa

This is highly responsible specialized risk management support work.  Bargaining unit position.

Employees serve as support to the division manager and supervisor(s), perform as lead workers over other office personnel, or perform highly specialized, technical research and document preparation functions in a central services component.  Duties are of considerable difficulty and involve complex administrative assignments, often in support of divisional staff and major projects.  Employees must be very proficient in use of computers, grammar, and composition.  Although under direction, many tasks are performed independently requiring considerable initiative and independent judgment because of the highly responsible, confidential nature of work assignments.  In addition, importance is placed on an employee’s ability to screen and establish priorities on matters being brought to the attention of the supervisor, based on acquired knowledge of the operation of the division.  Employees are also required to control and maintain important and sensitive records.  Work is reviewed through conferences, observation, and results obtained.

Maintains proper claim files or data using a computerized management system; ensures proper maintenance and archiving; serves as system administrator for the computerized management system and updates the system as necessary; utilizes software reporting features to create reports and modify records to comply with guidelines, policies and procedures; makes recommendations for system improvements.  

Relieves supervisor of many administrative details in matters not requiring policy decisions; provides information concerning established policies and procedures; responds to complaints or refers to appropriate respondent; participates in information queries, data mining and compiles data on assigned projects; verifies accuracy of records/data.  

Utilizes computer to prepare correspondence, memoranda, reports, flyers and other technical materials as directed and from rough draft where required; edits materials to be typed to ensure proper grammar and punctuation, improve clarity, and correct inaccuracies; proofreads own work; composes correspondence independently or from general outlines; develops forms and highly technical documents utilizing specialized computer software; prepares case file information to be used by legal department.  

Provides clerical assistance and support with employee benefits, the City’s wellness initiatives, retiree benefits, safety and loss prevention and other areas related to Human Resources and Risk Management.  

Screens and routes telephone calls and visitors; answers questions on the phone or in person to requests for information from the public, city, or other agencies; opens and distributes mail; maintains calendar of appointments; schedules meetings and conferences; researches information in response to public records requests.  

Serves in a lead capacity; assigns, directs and reviews work; provides recommendations for employment, performance appraisals, and discipline.  

Performs a variety of assignments in support of multiple annual division events and efforts; processes invoice payments; coordinates vendor schedules; assists with website maintenance.  

Performs related work as required.

Considerable knowledge of:  business English, mathematics, and accepted practices of Risk Management; standard office practices, equipment usage, and procedures; operation of computer equipment and related software.

Working knowledge of:  rules, regulations, administrative procedures, policies, and functions of the division.

Ability to:  compose, edit, and correct draft correspondence and reports; understand and follow complex oral and written instructions; maintain files and records; prepare reports; lead and train clerical personnel; establish and maintain effective working relationships with others.  

Ability and skill in: operation of computers; enter and extract data from a database/records management system.

Graduation from an accredited high school with five (5) years of administrative or clerical experience.  Two (2) years of claims experience in a risk management environment, including experience in the operation of computers and or a records management system is preferred; or an equivalent combination of training and experience.

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.