City of Tampa

An employee in this class is responsible for managing the city’s mortgage portfolio by interpreting City, State and Federal policy and regulations.  Tasks are of average difficulty and involve coordinating with the mortgage servicing contractor, preparing new loan set-up, processing payoff request, mortgage releases and insurance claim checks.  Work involves auditing files post-closing for completeness and accuracy and working with the title company and/or lender to obtain any missing documentation.  Under general supervision, employees are required to exercise tact and courtesy as well as reasonable initiative and independent judgment in performing assigned tasks.  Work is reviewed through conferences, reports submitted and results obtained.

Review mortgage documents, loan agreements, promissory notes, attorney’s opinions, and other related documents for accuracy and compliance.

Prepare new loan set-up packages and transfer file to the mortgage servicers; resolve any problems and ensure compliance with applicable laws, regulations, and policies;

Reconcile monthly reports from the mortgage servicer with City financial reports and HCD records; consult with appropriate staff within the division and/or the finance department to resolve any discrepancies and maintain related documentation.   

Respond to public inquiries regarding loan status and payoff request; research requests and prepare appropriate recommendation for loan disposition and process any necessary paperwork and gather the necessary approvals; processing short sales request to include negotiating the City’s reimbursement using program guidelines.

Review legislation, guidelines, rules and program regulations as they relate to mortgage servicing to stay abreast of industry changes and make the appropriate updates to policies and procedures. 

Performs related work as assigned.

Considerable knowledge of:  principles and practices of real estate; federal and state regulations relative to mortgages, fair lending practices, housing assistance programs, lender underwriting criteria, and state bank statutes.

Working knowledge of:  processes and procedures employed in mortgage lending; real estate laws; federal lending laws, programs and agencies that render housing assistance; basic accounting procedures; Microsoft office.

Ability to:  evaluate housing information and draw sound conclusions; counsel and communicate effectively with persons of diverse socio-economic backgrounds; prepare and deliver written and oral reports; keep accurate records; establish and maintain effective working relationships with employees, officials, and the public; work with title companies in analyzing reports and offering solutions for changing title clouds, judgments, and liens.

Graduation from an accredited college or university with a bachelor’s degree in business administration, accounting, finance or a related field and three (3) year of experience in mortgage banking, real estate or credit counseling including experience with federal and or state housing assistance programs; or, an associate’s degree in business administration, accounting, finance or a related field and five (5) years of experience in mortgage banking, real estate, or credit counseling including experience with federal and state housing assistance programs.