City of Tampa

An employee in this class is responsible for technical analysis work with an emphasis on internet works and telecommunications. Under general direction, employees are required to exercise extensive initiative and independent judgment in selection of work methods and formulation of recommendations to meet program needs, objectives, and goals.

Employees coordinate and monitor the work of other team members in the completion of specified assignments. Tasks require that the employees consult with user departmental personnel, other departmental technical staff, and other network team members in order to resolve technical issues. Under general supervision, employees are expected to exercise considerable initiative and independent judgment in selecting work methods and performing assigned tasks. Employees in this class are subject to on-call status on a rotating schedule to provide 7 day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed while in progress and upon completion through discussions and reports submitted.

Designs, architects, integrates, and implements the city’s internetworking components; configures, installs, tests, and implements new inter-network sites; upgrades and introduces new generations of technology to the city’s networks; conducts cost-benefit analyses and technical research.

Manages high profile/high impact network projects; coordinates and monitors work of technical team members; participates in training programs to develop new skills and maintain existing competencies; conducts training for other technical staff in areas of expertise.

Utilizes remote monitoring tools, protocol analyzers and other network monitoring tools to accurately diagnose network problems or network performance degradation and takes appropriate corrective actions.

Researches and advises development teams of potential issues.

Provides assistance with modeling and conducts testing of applications using common testing tools.

Researches, evaluates, and reports on new technology trends as appropriate to the team.

Makes recommendations to the team on desirable and beneficial additions and developments.

Works with other departments and teams to advise on new and existing technology.

Researches, resolves, and responds to complex questions received via telephone calls, callbacks, email, through help desk software or escalations.

Monitors the status of open calls and follows up with customers to ensure service goals are achieved.

Coordinates with other T&I Teams and vendors/contractors in order to complete job assignments.

Provides written documentation, including reports and technical drawings.

Works flexible hours as needed to support the City’s after-hours data network needs.

Performs related work as required.

Knowledge of: networking routing protocols including but not limited to EIGRP, OSPF, BGP, Nexus Switches 2K/9K, VPC, VDC, VRF, OTV, monitoring tools, and services; problem management processes; OSI layers 1, 2 and 3; network IP address standards as well as subnet masking; designing, configuring and troubleshooting Cisco switches and routers; ICMP, SNMP, DHCP, Trace route and sniffer packet capturing processes; tunneling and encrypting technologies; Ethernet handshake protocols, including speed, duplex and Power Over Ethernet (PoE).

Ability to: acquire knowledge of new technologies; design, implement and troubleshoot enterprise network infrastructure; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others; efficiently handle several tasks simultaneously.

Skills in: strong verbal and written communication, including technical documentation; organization, and attention to detail. 

Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.

Graduation from an accredited college or university with a bachelor’s degree and six (6) years of progressively responsible experience in computer programming and hardware and in telecommunications and analysis.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.