City of Tampa

This is highly responsible work involving auditing, evaluating and facilitating change initiatives for a variety of critical business applications.

An employee in this class assists in evaluating impact and risk to business units, end users, and citizens when adopting new technology and/or processes then develops change management strategies in an effort for departments to reach desired results. This position manages the “people side” of change to achieve the required business outcome by incorporating organizational and communication tools. Assists departments and employees in making successful personal transitions through the processes of change to reach a common vision. Considerable tact is necessary to work with the operating department management in a cooperative manner to gain acceptance for the analysis and implementation of improvements. Work is reviewed through conferences, reports submitted, and results achieved.

Assists others through their transition of process and technology projects to drive faster process and tool adoption and more efficient and effective utilization; acts as a liaison between customer departments and the Technology and Innovation department via communication, negotiating, and consulting with each group to build solid project teams working toward a common goal in effortless transition.

Provides project management support for a variety of technical and/or business projects.

Gathers information and documents on current procedures; analyzes and evaluates operational procedures and production systems; develops system documentation and user procedures; modifies existing system documentation or user procedures; develops functional specifications or modifies those existing in order to increase utility; formulates logical statements of business problems and devises procedures for solutions, usually through computer systems.

Facilitates change management by creating campaign materials including emails, posters, brochures, web pages/sites, PowerPoint presentations, handouts, video scripts, etc.

Participates in training to increase and enhance competencies; schedules and conducts Customer Transition sessions to assist customers through the change process for applications and processes, utilizing technical and transition documentation (videos, step action guides, processes, procedures, swim lanes, etc.).

Develops dashboards, reports, guidelines, processes, standard operating procedures, etc.

Identifies, defines, and develops performance measurements for departments to demonstrate meeting strategic goals.

Provides on-site technical support to the user/customer during the software installation process/operations; confers with users’ technical and business questions concerning their applications and change processes. 

Serves as user liaison for development and maintenance projects.

Coordinates system conversion effort and performs necessary tasks; consults with users and technical and functional project team members on questions or problems.

Assists in/or plans and organizes the work programs for assigned projects; establishes logical sequence for tasks; identifies personnel skills required; develops schedules for the completion of tasks; develops means for coordination and control of task completion; assists with work programs for assigned projects; reports the progress and performance of tasks; coordinates departmental involvement; ensures continuity of activities, ensures the efficient operation of the project team.

Performs related work as required.

Working knowledge of: data-processing and business functions; processes, procedures and techniques for converting manual operations into automated systems.

Ability to:  conduct independent research and prepare reports; analyze information and document procedures and processes; prepare detailed user-friendly procedures manuals, handout material and other support documents; perform project staff duties; write customer friendly instructions and articles to assist in resolving technical issues; find and provide the most effective full solutions; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others; ensure and meet deadlines, goals and completion of tasks.

Skills in: effective communication at all levels; team building between customer departments and Technology & Innovation.; negotiating through difficult timelines and situations.

Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application). Or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Possession of a valid driver's license may be required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency