City of Tampa

This is highly responsible information systems analysis work supporting systems and applications within a city department.

An employee in this class is responsible for performing a variety of assignments pertinent to the analysis of information systems and associated departmental workflow charts to support key functions within a city department.  Tasks are of more than average difficulty and include developing functional requirements and specifications, analyzing operational procedures and production systems, preparing test data, and validating data.  Work is performed under general supervision requiring the exercise of reasonable initiative and independent judgment in completing assigned tasks and meeting time constraints.  Considerable tact and courtesy are required of these employees when serving as user liaison for development and software installation projects.  This position is a department specific position and not a part of the city’s Technology and Innovation (T&I) division; however, work may be performed in concert with project teams including other departmental representatives, staff from T&I, consultants, and vendors.  Work is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

Gathers information and documents current procedures; analyzes and evaluates operational procedures and production systems for automation; develops or modifies business-related system documentation and user procedures; develops and/or modifies functional specifications; analyzes, defines, and documents business workflow processes; makes suggestions for improving efficiency of processes.  

Coordinates and performs system conversion efforts between the department and T&I or vendors; performs needed system conversion tasks.  

Consults with user, technical staff, vendor staff, and functional project team members on questions; analyzes and resolves systems problems; serves as user liaison in development and maintenance tasks.  

Engages in independent research and prepares and presents reports of findings; may input budgetary recommendations for technology improvement/equipment.  

Assists users in walk-through of system software or hardware on personal computers and peripheral equipment; develops user training programs, guides and manuals; arranges for, conducts, and participates in training programs to improve and enhance competencies.  

Formulates logical statements of business problems and devises procedures for solutions, usually through computer systems; analyzes and resolves business or applications systems problems; prepares test data, conducts programs and system tests, and verifies system test results.  

Creates programs to generate scheduled and ad hoc reports of departmental functions using query or scripting language; assists users in the use of reporting tools and trains key users.  

Confers with users and T&I about hardware and software questions concerning their networks; determines operational, technical, and support requirements for the location, installation, operation, and maintenance of information processing, data communications, word procession, and peripheral equipment and systems; makes recommendations based on research.  

Evaluates, acquires, coordinates installation of, and tests third party software products.  

Analyzes and resolves production system problems within their control; forwards critical problems to T&I; oversees implementation of corrective action; redesigns production systems and/or runs as needed.  

Performs technical and/or functional analysis, design, and installation activities when required to stay within schedule.  

Reports the progress and performance of tasks; coordinates departmental involvement; ensures continuity of activities; participates in information systems planning efforts on a departmental basis.  

Performs related work as required.

Working knowledge of: information processing and business functions; procedures and processes for converting manual operations into automated systems and automated systems into other automated systems; PC based software and hardware; software implementation such as MS Office, Excel, email, Access, etc.; techniques and project management tools such as MS-Project; GIS software such as Arcinfo or MapInfo.   

Ability to: learn new software products; analyze systems and procedures and explain abstract concepts in concrete terms; conduct independent research, prepare reports, and make effective presentations; analyze information and document procedures and processes; define tasks and assign resources; prepare detailed procedures manuals; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others; partner with other departments to create a team environment.

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

Graduation from an accredited college or university with a bachelor’s degree and one (1) year of experience in business systems or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Possession of a valid Florida driver’s license.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.