City of Tampa

This is highly responsible clerical and analytical work in performing parking monthly reconciliations and office support work.  Bargaining unit position.

An employee in this class is responsible for performing tasks of more than average difficulty, which involve reviewing, processing, and/or investigating requests for parking services and charges, or other related matters. Under general supervision, employees perform office work or customer service requests, which require considerable contact with the general public. The employee serves in a lead capacity when required, aiding with lower-level employees in resolving problems. Employee must exercise reasonable initiative and independent judgment as well as tact and courtesy while working in accordance with established guidelines. Work is reviewed while in progress and upon completion through conferences, oral and written reports, and observations of results obtained.

Relieves the supervisor of many administrative details in matters not requiring policy decisions; provides information concerning established policies and procedures; responds to complaints or refers to appropriate respondent; participates in information searches and compiles data on assigned projects; verifies accuracy of records/data.

Verifies and validates monthly parking financial transactions, receives, processes, tracks and catalogs parking invoices, requisitions, and purchase orders in accordance with established regulations and procedures for the parking division. Verifies audits and reconciliations, balances receipts to ensure accountability of transactions. Verifies and compiles (third party) utility bills for processing and billing.

 Reconciles monthly purchase cards for the department.

 Utilizes computer to prepare correspondence, memoranda, reports, and other technical materials as directed and from rough draft where required; edits materials to be typed to ensure proper grammar and punctuation, improve clarity, and correct inaccuracies; proofreads own work; composes correspondence independently or from general outlines; develops forms and highly technical documents utilizing specialized computer software.

 Catalogs, maintains, and organizes departmental inventory supply and uniform catalog; Orders and distributes supplies; maintains physical inventory of supplies, forms, and equipment.

 Processes purchase requisitions; prepares and/or monitors administrative and specialized budgets for department.

 Prepares cash receipts and deposits monies; prepares and processes journal entries and wire requests to banking. Prepares records for archiving. Prepares documentation, verifies, and processes refunds for all customer refund transactions.

Operates, cleans, and performs minor adjustments and limited maintenance on a variety of office machines and related equipment; coordinates maintenance, repair, and servicing of equipment and/or facilities.

 When assigned to parking enforcement; provides customer service for both walk-in and phone customers; processes written complaints; performs data entry for manual citations and/or residential parking program participants; performs research on manual citations and/or residential parking program participants; processes administrative holds, underpaid and overpaid citation payments, and refunds; verifies unknown tags, VIN numbers, vehicle tags, and citation codes.

 Performs any related work as required.

Considerable knowledge of: rules, regulations, procedures, and functions of the assigned area; laws, principles, and methods relating to office and/or inspection responsibilities of municipal parking services.

 Working knowledge of: business English, mathematics, and accepted practices of grammar and composition; standard office practices, equipment usage, and procedures; operation of computer equipment and related software.

 Ability to: review financial transaction records for accuracy, completeness, and conformance to standards; sort and classify data; perform mathematical verifications and reconciliations with speed and accuracy; formulate conclusions and recommendations and present data verbally and in writing; establish and maintain effective working relationships with city employees and the general public and deal with public relations problems tactfully and courteously.

 Ability and skill in: use of standard office equipment and computers; use of computer software, including Access and Excel

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor. 

Graduation from an accredited high school supplemented by college level course work in accounting or a related field preferred (associate degree preferred) and three (3) years of general office or clerical experience including one (1) year of experience in financial records keeping and analysis: or an equivalent combination of training and experience.

Possession of a valid driver’s license might be required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.