City of Tampa

This is moderately complex office and specialized clerical work, which also includes customer service. Bargaining unit position.

An employee in this class performs a wide variety of responsible and complex tasks in the Police Records Section and deals with highly confidential and sensitive information. Tasks are of average difficulty, which may include record keeping and administrative activities to include customer service to fulfill public records requests via phone, email, mail, fax, in-person and online following established procedures including the redaction of material exempt by Florida State Statute, Chapter 119. Provides public records request to other government agencies, law firms, insurance companies or the public which pertain to criminal police reports, calls for service and grid searches, traffic crashes and background checks. Although under direction, many tasks are performed independently requiring considerable initiative and independent judgment due to the highly sensitivity nature of work assignments.  Employees may provide training on a limited basis.

Provide copies of police reports including electronic imaging, filing and distribution; individual arrest records and historical data; receipt of payment for TPD services including report requests, and arrest record checks.

Working knowledge of: business English and mathematics; standard office practices, procedures and equipment related to the assigned area; operation of computers and software packages may be required.

Some knowledge of: rules, regulations, policies, and procedures of the department to which assigned.

Ability and skill in: operation and minor maintenance of office machinery and equipment; data entry and operating computers accurately and at a prescribed rate of speed, when required.

Ability to: understand and follow moderately complex oral and written instructions; prepare reports; maintain accurate records; learn and perform assigned clerical and administrative tasks readily and with accuracy; meet the public and establish effective working relationships with others; train other employees when required.

Mobility— mostly sedentary, indoors, occasional standing and walking; Lifting/Carrying—occasional 20 pounds or less; Dexterity — frequent handling, reaching, grasping, overhead reaching and use of hands; Hearing/Talking — frequent hearing and speaking normal speech and speaking loudly over equipment noise; occasional hearing/talking on a radio; Visual —frequent use of good overall vision, at normal or corrected to normal acuity; frequent use of depth perception and peripheral vision; occasional reading and close-up work; very frequent use of computer, attention to detail, transcription/proofreading; Environmental — frequent indoors; Emotional/Psychological — frequent concentration and working and working independently; Special Requirements — working overtime, weekends, nights, holidays and/or emergency call-back; occasional travel.

Graduation from an accredited high school, preferably supplemented by course work in business administration, computers, or a related field, and one (1) year of general office, clerical or customer service experience.

Upon hire employees must be able to obtain and maintain the following:

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.