Introduction
Full-Time Benefits: Health, vision, dental, and life insurance; annual and sick leave; paid holidays; pension and tax-deferred compensation (457) plans; and more.
Nature Of Work
An employee in this class is responsible for assigning, supervising, and reviewing the work of subordinate employees engaged in public safety dispatching. Work is of more than average difficulty requiring employees to possess a comprehensive knowledge of pertinent ordinances, laws, rules, regulations, and standard operating procedures. Tasks include ensuring the accuracy of information being processed, overseeing the maintenance of logs of calls dispatched, and training of new dispatchers. An important aspect of the work involves serving as liaison between police officers or firefighters on the job and the general public. Under direction, employees are required to exercise considerable initiative and independent judgment in providing advice and assistance to lower level employees in emergency situations. Employees will be required to work nights, weekends, and holidays. Employees are required to complete necessary personnel administration tasks. Because of the nature of work performed, it is extremely important that employees react in a timely and controlled fashion. Work is reviewed through observation of services rendered and periodic inspection of work performance.
Examples of Duties
Supervises the training of new dispatchers in operation of the communications equipment and in preparation and maintenance of reports; prepares weekly reviews on trainees; completes employee performance evaluations, approves leave requests, and serves as respondent in the grievance procedure; operates communications equipment when necessary.
Assures rapid and efficient flow of information; receives and evaluates calls for service from citizens; advises citizens when calls are not of an emergency nature; researches information for operations personnel.
Relays reported emergencies to operations personnel; expedites flow of information between various divisions/personnel as necessary.
Performs related work as required.
Knowledge, Skills & Abilities
Working knowledge of: radio transmitting equipment operating methods; geographic zone boundaries, city streets, and street conditions; pertinent ordinances, laws, rules, regulations, and standard operating procedures; the city and its geography; effective communications techniques; effective supervisory and training techniques; records keeping techniques.
Ability to: react quickly, calmly, and rationally in emergencies; speak clearly and communicate effectively; interpret ordinances, regulations, rules, and standard operating procedures in a clear, concise manner; plan, assign, supervise, and review the work of others; establish and maintain effective working relationships with employees and the general public; train new dispatchers; operate various computer applications, teletype, and radio dispatching equipment, when required.
Skill in: the use and care of radio dispatching and related equipment, when required.
Minimum Qualifications
Graduation from an accredited high school and three (3) years of experience in communications and dispatching work including six (6) months supervisory or lead experience; or an equivalent combination of training and experience.
Licenses or Certifications
Possession and maintenance of EMD certification. Possession of a valid drivers license may be required
Examination
Evaluation of education and experience.
Conclusion
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