Parking Enforcement Specialist II

An employee in this class is responsible for performing parking regulations enforcement activities of more than average difficulty. This class is differentiated from the lower level in that employees are responsible for enforcing state and local laws pertaining to parking regulations in areas where a greater potential for hazardous/confrontational situations exists. Under general supervision, employees are required to exercise reasonable initiative and independent judgement as well as tact, courtesy and self control in patrolling an assigned area on foot or in a radio equipped vehicle. Employees are also expected to make decisions calmly and quickly in emergency situations. This position also includes performance of administrative, public information and complaint related activities. Employees may serve as field instructors providing training to other parking enforcement specialists. Positions require work on irregular shifts to include nights, weekends and holidays, with rotating or split days off. Work is reviewed through reports/tickets submitted, observation, and results obtained.

When assigned to areas or zones: initiates preliminary investigations of incidents; issues parking citations for vehicles violating parking ordinances; observes and reports abandoned or stolen vehicles; requests impounding of vehicles for delinquent parking tickets; answers public inquiries; appears and testifies in court when necessary; prepares and submits daily work sheets and copies of parking citations issued; assists persons who may be lost and makes proper referrals; enforces city and state parking laws; responds to and attempts to settle parking problems or refers individuals involved to appropriate agency; provides parking information to citizens as requested; assists in traffic flow offstreet and within open surface lots or garage facilities; maintains an awareness of active parking problems within assigned area; handles special events or surveys when required.

When assigned as a field instructor: trains others in duties of Parking Enforcement Specialist II; evaluates and makes recommendations to supervisors regarding trainee’s progress and suitability for work; accompanies trainee to court and gives advice relative to court presentation; reviews reports and recommends improvements if needed; insures that trainee is aware of any changes in laws, rules, regulations and standard operating procedures; recommends end of formal training when trainee demonstrates acceptable performance.

When assigned to special events: participates in parking and off-street traffic control; assists other parking employees in enforcement activities; conducts parking investigations as required; checks and verifies validity of handicapped parking permits; processes and investigates requests by citizens to enforce an area with parking problems; protects city property and conducts booting and impound activities when necessary; places or removes reserved or no parking meter bags as required.

When assigned to the office: assists the public by giving general information; verifies ownership of impounded vehicles and gives authorization for release; checks impounded vehicles in the computer for stolen vehicle notices; maintains parking citation records, makes copies and distributes as necessary.

Performs related duties as required.

Working knowledge of: parking regulations in the city; the city and its geography, buildings, agencies, and attractions.

Some knowledge of: effective training techniques; the use and operations of a handheld computerized ticketing system.

Ability to: analyze problems and objectively deal with people; observe and record incidents clearly and completely; prepare and present clear and concise reports both verbally and in writing; act calmly and quickly in emergency and hazardous situations; learn lifesaving techniques as required; perform work requiring physical endurance and exposure to the elements; lift and install immobilization device (boot) weighing 50 pounds when necessary; instruct and lead other workers as required; establish and maintain effective working relationships with other employees, supervisors, officials, and the public.

Ability to acquire skill in: the operation, care and maintenance of motor vehicles, radios, and related equipment.

Graduation from an accredited high school or possession of a GED and three (3) years in parking enforcement or related experience; or an equivalent combination of training and experience.

Possession of a valid Florida driver’s license required.

Completion of a 40 hour parking enforcement specialist training program (per FS 316.640-Enforcement) within six (6) months of employment.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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