Introduction
This is highly responsible
professional and managerial work in coordinating and directing the city’s information
technology services and operations improvement programs.
Nature Of Work
An employee in this class,
under administrative direction, plans, coordinates and directs information
technology infrastructure support services and operations improvement programs.
The employee works across all levels of the city organization in leading planning,
forecasting and organizational analysis projects. A major area of
responsibility is the provision of infrastructure support services that provide
the foundation for all systems and services used by the City, including
business application support services for departments’ information technology
business applications. Work is of unusual difficulty and involves the exercise
of extensive initiative and independent judgment. Work is reviewed by
conferences, reports, and results achieved. Appointed position; employee serves
at the pleasure of the Mayor and reports directly to the office of the chief of
staff. As outlined in the City Charter,
the incumbent must reside within the City of Tampa or be willing to relocate (within
1 year; two 1-year waivers can be requested).
Examples of Duties
Administratively directs staff in developing
and implementing information technology infrastructure support services that
provide the foundation for all systems and services used by the City, including
the City’s Wide Area Network (WAN), various Local Area Networks (LAN), access
to the Internet, development and maintenance of the City’s intranet; operation
of a Technology and Innovation (T&I) Help Desk for City employees; and
business application support services;
Provides oversight over all City technology
projects and initiatives through well-defined plans including procedures,
deadlines, and accountability measures, in alignment with local, state and
federal policies, to include best transparency practices.
Directs staff in a variety of operations improvement programs,
including: business process review and re-engineering; training, and knowledge
management; review of current business regulations, review of functions for
realignment, elimination of redundancy and revision of workflow; best practices
research.
Take a proactive approach to security and risk management, addressing
potential vulnerabilities in both cloud and productivity environments.
Direct staff in the continuous development and execution of a
comprehensive cyber security operations strategy aligned with the needs of a
major local city government; continuously assess and refine the strategy to
adapt to emerging threats and technologies.
Assist in reviewing potential opportunities to implement Artificial Intelligence
(AI) or other learning and decision support technologies to enhance business
practices progressively and responsibly.
Supports all City departments with varying technology needs to include
large Public Safety, Public Works, Parks and Recreation, Development and Growth
Management, as well as Economic Opportunity and administrative departments.
Prepares special or recurring reports and
correspondence; assigns, develops and evaluates personnel; manages department
budget and work processes.
Performs related work as required.
Knowledge, Skills & Abilities
Comprehensive knowledge of: principles and practices of planning, forecasting, and organizational analysis; methods of collection and analysis of data and of research design and methodology; information technology.
Extensive knowledge of: modern management practices and procedures; modern developments, current literature, and sources of information relating to information technology.
Ability to: write and speak clearly and succinctly in a variety of communication settings; establish and maintain effective working relationships with city officials, directors, managers, and others; plan, assign, direct, and coordinate the work of professional, para-professional and clerical employees in a manner than promotes full performance; set clear objectives and measures and monitor process, progress and results.
Minimum Qualifications
Graduation from an accredited college or university with a bachelor’s degree in public or business administration, information technology, or a closely related field (master’s strongly preferred) and seven (7) years progressively responsible directly related experience, three (3) years of which have been at the managerial or senior supervisory level.
Licenses or Certifications
Possession of a valid drivers license required.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.
