Nature Of Work
The employee is responsible for all aspects of RecTrac and WebTrac including maintenance and upkeep of the systems. The employee provides administrative support to the leadership team and may perform as a lead worker over other office personnel. Performs specialized, technical research, reporting and document preparation functions. Employees must be very proficient in use of computers, grammar, and composition. Although under direction, many tasks are performed independently requiring considerable initiative and independent judgment. Work is reviewed through conferences, observation, and results obtained.
Examples of Duties
Serves as a Database Administrator and Trainer for RecTrac software system. Creates accurate representation of RecTrac and WebTrac modules and how they interface with other departments and business systems such as facility services, programming, finance, communications, and T&l management.
Creates and maintains consistent standards of coding, entry and style for all products managed through the RecTrac and WebTrac databases.
Establishes and maintains systems for management of customer household data.
Reviews modules recommended for upgrades, integration, or retirement.
Maintains, modifies, and/or updates RecTrac database in response to
software upgrades, or changes in policies, procedures, seasonal activities, or fees.
Ensures that each module functions accurately and conveniently through a variety of hardware and software system upgrades.
Ensures that changes are approved, consistent and coordinated with established practices. Administers and reports annual and seasonal statistics and updates.
Ensures customer receipts, transaction forms and follow-up communications have current, professional and accurate content.
Confirms that all changes associated with fees and transactions are consistent and reported to Revenue & Finance.
Provides training and updates to RecTrac users to ensure consistent and
timely execution of data entry, transactions and reporting while maintaining the integrity of the database.
Ensures all RecTrac users are trained on style and coding guidelines.
Provides training to staff throughout the department.
Maintains a thorough understanding of recreation facility and program services, remains informed of updates, changes, and any other relevant information, and integrates this knowledge into the implementation of the RecTrac database.
Coordinates with staff to update RecTrac database as a result of annual budget approvals, addition and/or elimination of facilities and services.
Ensures that all content and systems are fully updated and functional.
Works with Fiscal staff ensuring that all products are accurately and consistently represented.
Troubleshoots, processes, and implements solutions to tickets generated and submitted to the department RecTrac Help Ticketing System.
Maintains timely and thorough communication with T&l staff responsible for RecTrac support.
Maintains thorough and timely communication with users to ensure accuracy of information.
Administers communication content in RecTrac including website content and social media.
Keeps supervisors and other appropriate staff informed of problems or other matters related to efficient utilization of the RecTrac database and RecTrac users.
Performs other duties as assigned.
Knowledge, Skills & Abilities
Knowledge of: RecTrac or similar database application and knowledge of City of
Tampa Parks and Recreations programs as well as City policies and procedures.
Skills in: verbal and written communications. Deductive reasoning, accounting
research, basic and moderate computer applications.
Ability to: prepare and interpret written
reports and impart them effectively; maintain proper records; implement
appropriate practices, methods, and techniques of parks and recreation
maintenance and programming; coordinate with public and private groups to
develop partnerships; plan, assign, coordinate, supervise, and review the work
of subordinate personnel; establish and maintain effective working
relationships with subordinate personnel, peers, representatives of other city
departments, and the public.
Physical Requirements
Mostly sedentary, indoors, requires extended use of
computer, typing and viewing a monitor.
Minimum Qualifications
Graduation from an accredited high school and three (3) years' experience in customer service in a municipal setting, computer support systems, park and recreation administration, or a related field; or an equivalent combination of education and experience.
Licenses or Certifications
Possession of a valid Florida driver's license required.
Examination
Evaluation
of education and experience. Drug testing is included in all
pre-employment processing.
Comments
Employees may be required
to work rotating shifts, including nights, weekends, holidays and overtime as
needed. During periods when the Mayor issues an emergency declaration for the
City of Tampa, all employees may be required to work in preparation, response
or recovery activities related to the stated emergency.
Conclusion
HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.
