Nature Of Work
An employee in this class performs highly responsible administrative work of considerable difficulty in coordinating activities relating to the maintenance and upkeep of municipal grounds and buildings of city owned cemeteries. The employee is also responsible for all aspects of administration and maintenance of cemetery software. Under direction, the employee performs duties requiring considerable initiative and independent judgement when consulting with families and making burial arrangements, coordinating burials with other funeral service providers, monitoring and reporting collection of revenues, preparing reports, and administering contracts. Employee must possess outstanding research skills, strong oral and written communication skills, and excellent customer service and interpersonal skills. Extensive public contact is required and employee must display compassion, empathy, and sensitivity when dealing with customers. Employee will serve on the City Cemetery Task Force and may work with other city departments on cemetery related matters. The employee may also be required to work and coordinate with vendors or contractors. Additionally, employee will partner, collaborate, and/or participate with community organizations in matters related to city owned cemeteries. Employee must be detail oriented with strong organizational skills to keep accurate records of all cemetery records and transactions. Proficiency in the use of computers and use of technology is vital. Work is reviewed through conferences, observations, reports submitted, and results achieved.
Examples of Duties
Ensures that all cemetery operations and policies coincide with the City of Tampa Cemeteries Ordinance; clearly communicates to the family the policies and fees of the cemetery services.
Coordinates interments with funeral directors and funeral homes; responsible for marking grave locations for monument companies, funeral homes, and visitors; receives burial transit permits and cremation certificates; forwards interment related information to City Clerk for recording; accurately prepares and records all deeds, ownership cards, burial notices and burial cards as necessary; accurately maintains plat maps of all city cemeteries.
Responsible for collecting fees mandated by city ordinance for related cemetery sales and services transactions.
Prepares reports of burials and monies collected.
Coordinates maintenance and/or repairs i.e. water leaks, fallen trees, exposed or damaged graves, etc; may provide input regarding bid specifications for cemetery related contracts and attends any bid meetings related to cemetery as required.
Responds to citizen complaints and inquiries, and initiates corrective action as needed; communicates with citizens, City staff, requestors of information and customers; analyzes problems, and plans and develops alternatives and solutions; when dealing with bereaved families, ensures interactions are tactful, compassionate, and diplomatic; responds to City of Tampa Connect inquiries.
Performs related work as required.
Knowledge, Skills & Abilities
Knowledge of: operations, services and activities of a cemetery program; current laws and regulations and City policy pertaining to records and cemetery management; basic mathematics.
Skills in: occupational hazards and safety practices related to the area of cemetery operations; computer operation; management software.
Ability to: read and interpret plat maps; establish and maintain effective working relationships with the public and city personnel; prepare clear and concise written reports and correspondence; accurately maintain cemetery records; communicate effectively orally and written.
Physical Requirements
Mostly sedentary indoors, some outdoor activities may be required, requires extended use of
computer, typing and viewing a monitor.
Minimum Qualifications
High school and five (5) years of customer service experience preferably with some experience in cemetery operations; Strong organizational skills and proficiency with Microsoft 365 software are required.
or
An equivalent combination of education (not less than
possession of a high school diploma/GED), training and experience that would
reasonably be expected to provide the job-related competencies noted above.
Licenses or Certifications
Possession of a valid driver’s license.
State of Florida Notary Public within 6 months of employment
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
Conclusion
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