Applications Systems Analyst- Enterprise Services

This is highly responsible data systems analysis work.

An employee in this class is responsible for performing a variety of assignments pertinent to analysis of data systems and manual systems for data processing application. Tasks are of more than average difficulty and include developing functional specifications, analyzing operational procedures and production systems, and preparing test data. Although under general supervision, these employees might engage in independent research and prepare and present reports of findings. The exercise of reasonable initiative and independent judgment is required in completing assigned tasks and meeting time constraints. Considerable tact and courtesy are required of these employees when serving as user liaison for development and maintenance projects. An employee in this class may be subject to on-call status on a rotating basis to provide 24- hour/7- day service. Work is performed on project teams and is reviewed while in progress and upon completion through documentation prepared and participation in project team meetings.

Gathers information and documents current procedures; analyzes and evaluates operational procedures and production systems; develops system documentation and user procedures; modifies existing system documentation or user procedures; develops functional specifications or modifies those existing in order to increase utility; formulates logical statements of business problems and devises procedures for solutions, usually through computer systems.

Participates in training to increase and enhance competencies; conducts training sessions.

Identifies and corrects systems problems; obtains software patches; applies patches and upgrades; analyzes and resolves production system problems; redesigns production systems and/or runs as needed.

Ascertains demands and impact of computer systems on data center and users; reviews projects relative to efficiency of operations and time limitations; conducts post-installation reviews of systems and programs to determine if efficiency goals are accomplished; recommends system modifications to improve operating efficiency.

Ensures the daily production batch schedule is completed; develops and participates in implementation of application programs from specifications; develops production runs from instruction; assists in the development of standards and procedures for quality control of data processing operations; monitors performance to ensure that the application is functioning properly and effectively.

Provides technical support to the user/customer during the software installation process/operations; confers with users about hardware and software questions.

Assists users in walk-through of system software or hardware on personal computers and attachments; arranges for/or provides training to users.

Evaluates, acquires, and coordinates installation of third party software products; serves as user liaison for development and maintenance projects.

Develops and/or modifies application programs from program specifications; develops and/or modifies production runs according to instructions.

Coordinates system conversion effort and performs necessary tasks; prepares test data and verifies system test results, analyzes and resolves system problems, consults with users and technical and functional project team members on questions or problems; coordinates scheduling of maintenance with vendors.

Participates in testing and evaluation of current disaster recovery plans on a periodic basis.

Converts data from various sources for entry into databases; writes programs using various computer languages to manipulate data and produce reports; reformats existing data to maintain its integrity; develops user instructions; and establishes and maintains related procedures and symbol set libraries; designs project maps and databases; analyzes reports; and produces final prints using various types of printers and plotters; provides imaging support for users;.

Assists in/or plans and organizes the work programs for assigned projects; establishes logical sequence for tasks; identifies personnel skills required;; reports the progress and performance of tasks; coordinates departmental involvement; ensures continuity of activities, ensures the efficient operation of the project team.

Performs assorted system management tasks using a variety of automated tools in order toto support other related system software products (i.e., security, change management,); maintains working knowledge and expertise in system software products.

Performs related work as required.

Working knowledge of: Production enterprise applications support, management/coordination of SaaS environments, Oracle and Microsoft database design and use of associated query/development tools to build complex queries, report development, ETL processes, problem identification and resolution with vendor support interaction, ability to work directly with functional users at various levels in the organization, and an understanding of the processes, goals, and needs of the supported functional teams.

Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and one (1) year of experience in business systems (analyzing data and manual systems for data processing application). Or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Possession of a valid driver’s license may be required.

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Employees may be required to work rotating shifts, including nights, weekends, holidays, and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

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