Introduction
This supervisory
position performs technology systems management, administration, and deployment
duties. A person in this position
provides leadership for various
technology projects and tasks by coordinating technical resources involved in the implementation of new or maintenance of existing information systems.
Nature Of Work
An employee in
this class is responsible for planning, scheduling, assigning, supervising
personnel, and reviewing the work of subordinate employees engaged in a variety
of technical systems analysis and application administration tasks. Work
includes developing standards and procedures for information technology projects, establishing priorities, coordinating work with user and functional systems
personnel, and project
planning. Employees will
manage projects exercising considerable initiative and independent judgment in
monitoring work in progress and adjusting schedules and procedures in order to
ensure that projects are completed in the most timely and efficient manner possible.
Employees conduct technical research, analyze business process improvement
options and prepare reports and recommendations for consideration by management
personnel.
Examples of Duties
Develop and
revise system documentation, user procedures, and functional specifications.
Analyze and resolve production system issues; supervise the development and
modification of programs and production run documentation. Coordinate system upgrades,
data migrations, resolve system problems, and consult with users and project
team members. Oversee the preparation and maintenance of disaster recovery
plans, capacity plans, coordinating testing and evaluations periodically. Develop,
budget, and maintain strategic plans data center technology refresh cycles. Analyze
problems, determine solutions, and supervise the implementation of corrective
actions.
Supervise
project planning, scheduling, and staff assignment; ensure effective work
performance. Conduct cost/benefit analyses and technical research; present
reports on project milestones, budget, and risks. Report on project progress,
ensuring transparency and effective communication. Participate in contract and
project administration, as well as third-party negotiations. Coordinate special
administrative and managerial projects. Evaluate software and hardware
solutions and collaborate closely with customers and other teams.
Manage customer
expectations through regular status meetings and communications. Oversee a
customer portfolio of projects, tasks, and requests.
Recruit,
coordinate, assign, supervise, and evaluate subordinate employees. Complete
performance evaluations, provide training and coaching, administer discipline,
address grievances, and review leave requests. Coordinate and conduct training
programs.
Coordinate,
maintain, and renew service contracts, agreements, hosting fees, license fees,
and maintenance contracts for various technology solutions. Oversee the design,
implementation, and administration of COTS, custom software, and third-party
hosted solutions. Employees under this role will oversee and actively
participate in the implementation and administration of technology solutions in
alignment with business objectives.
Perform additional duties
as assigned.
Knowledge, Skills & Abilities
Ability to:
plan, organize, schedule, assign, supervise, and review the work of project
team members; analyze problems, draw sound conclusions, and discern feasible
recommendations; prepare administrative and technical reports and papers;
establish efficient standards and procedures for assigned projects; prepare
project specifications and requirements; conduct cost/benefit analysis; analyze
manual and automated
processes; design and implement training programs for subordinate
personnel; research, prepare and present findings in a professional manner;
effective verbal and written communication skills establish and maintain
effective working relationships with employees, department managers, officials,
and others.
Extensive
knowledge of: data center operations aligned with best practices for security, data
resiliency and redundancy, enterprise storage systems, data center virtualization,
end-user computing, backup and disaster recovery techniques, compute and
storage capacity planning, network switching and routing, operating systems and
virtualization stack upgrades, workload life cycle management, modern data
center technologies; multi-year technology refresh planning and budgeting and record
keeping, subject matter expert in identifying and resolving complex, multi-component
failures.
Skills in: VMware data center lifecycle management, end-user compute and
network virtualization portfolio, network load balancing, enterprise storage administration,
backup and replication implementations, Microsoft Windows Server roles, Active
Directory, DNS, DHCP, Failover Cluster Instances, M365, Linux distributions,
LDAP and MFA integrations, asset inventory, management, proactive monitoring, automated
workload provisioning, technical troubleshooting and root cause analysis.
Physical Requirements
Mostly sedentary, indoors, requires extended use
of computer, typing and viewing monitor.
Minimum Qualifications
Graduation from an accredited college or
university with a bachelor’s degree in computer science or a related field and
ten (10) years of progressively responsible experience in at least three of
these areas: data center operations support and solutions refresh cycles to
include physical and virtual infrastructure; enterprise scale storage systems
implementation and management; systems hardening, infrastructure design for
resiliency and redundancy, automated workload provisioning; network
virtualization, security, routing and load balancing; infrastructure design,
capacity planning and budgeting; disaster recovery planning and testing; and
with six (6) months in supervisory or lead experience.
Licenses or Certifications
Possession of a valid Florida driver's license required.
The following certifications are preferred: VCP, MSCE, CCNP DC, DCDC,
NCDA/NCIE.
Examination
Evaluation
of education and experience. Drug testing is included in all
pre-employment processing.
Comments
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.