Your interest in the City of Tampa as a prospective employer is sincerely appreciated. The Infrastructure and Mobility Customer Experience Supervisor position is responsible for performing tasks of considerable difficulty involving supervising a variety of activities in support of customer requests for services provided by the Infrastructure and Mobility Department which may be escalated to the executive level.
Please answer the following questions. Make sure that the information mentioned in the questions below, properly reflect the work experience provided on the application. Failure to do so may eliminate your application from consideration.
Have you graduated from an accredited college or university with an associate degree in education, management, economics or a related field and five (5) years of experience in customer complaint resolution and two (2) years of supervisory experience?
Yes
No
Do you have a valid driver's license?
Yes
No
Do you have experience using the following areas? Please select all that apply.
prepare reports, plans, and studies; develop proposals; prepare unusual/nonstandard drawings
call center performance tools
multitask and excellent time management skills to complete error-free work within the timeframe given
think critically and problem solve to develop creative solutions
work in a fast-paced environment with short turn arounds; identify training/development needs of subordinates and deliver training programs
establish and maintain effective working relationships with others; schedule, assign, coordinate, supervise, and evaluate the work of others;
prepare employee performance evaluations
No prior experience.
Do you have at least three (3) years of direct work experience in a call center environment with complaint resolution?
Human Resources