Number of Vacancies: 1
|Open Date||9/16/2020 5:00:00 PM|
|Filing Deadline||9/30/2020 11:59:00 PM|
|Salary||$31.27 - $46.89/hour; $5,420.13 - $8,127.60/month; $65,041.60 - $97,531.20/year|
|Type of Recruitment||Open|
Plans, assigns, supervises, trains, and reviews the work of subordinate employees engaged in utility billing, recommends employment, promotion, transfer, discipline, demotion, and dismissal of subordinate employees as necessary; responds to requests for leave; serves as initial respondent to grievances; completes employee performance appraisals; administers discipline as required.
Tracks meter reading schedule and download of data to prepare for billing; audits meter reads and exceptions for final billing; reviews and approves financial adjustments.
Develops, implements and reviews team goals; prepares performance reports.
Supervises inspections and investigations of the following: new water meter set locations to ascertain correct charges and services to be rendered; accounts that have been opened by contractors and are being transferred to private owners; multi-family units to determine vacancies so credit can be made; claims for credit when dwelling is for sale, under repair, vacant, or used for storage; water accounts to compare water service with refuse service; all locations for vacancy when mail is returned; and, building permit lists to determine whether refuse charges are correct.
Prepares customer receipt; bills customer accounts retroactively for falsifying records or when incorrect charges have been made; performs follow-ups on approved applications, and other related actions.
Researches and responds to customer billing problems.
Reviews and approves periodic and special statistical, financial and other reports; establishes and maintains specialized files and record keeping systems and makes necessary reports; updates billing rates in system as necessary; resolves errors and problems in accounts, payments etc in order to facilitate processing; verifies customer account information.
Performs related work as required.
Considerable knowledge of: business English and mathematics; rules, regulations, procedures, and functions of utility billing systems; meter reading systems, scheduling and related performance targets; utility rates, fees and taxes; codes and field methods relating to collections; appropriate municipal codes, ordinances, resolutions and regulations; effective supervisory techniques.
Working knowledge of: deposits, back billing of accounts, team dynamics, team building and diversity; business office practices and the computer systems utilized by the department; the layout of the city and its geography.
Ability to: plan, assign, supervise, and review the work of subordinate personnel; make mathematical calculations with speed and accuracy; establish and maintain effective working relationships with other employees, officials, and the general public; prepare and present clear and concise reports both orally and in writing; maintain records using a variety of source materials; understand and follow complex oral and written instructions.
Skill in: problem solving; oral and written communications.