Tampa Skyline
Tampa Skyline
Tampa Skyline

Senior Applications Programmer

Number of Vacancies: 1

Recruitment #210712-000963-001

Nature Of Work

An employee in this class is responsible for performing a variety of technical systems administration, systems analysis, and programming tasks of more than average difficulty. Employees coordinate and monitor the work of technical project team members in the completion of specified assignments. This position requires that the employees consult and collaborate with end user personnel, functional information technology (IT) personnel, and project team members to resolve technical issues and to implement and administer commercial off the shelf software (COTS). This employee is accountable for technical and functional oversight of solutions. Employees are expected to exercise considerable initiative and independent judgment in selecting work methods and performing assigned tasks. An employee in this class may be subject to on-call status on a rotating basis to provide 24-hour/7 day support. Work is reviewed while in progress and upon completion through discussions and reports submitted.

Examples of Duties

  • Gathers and analyzes user/system/business requirements to prepare detailed request for change and project documents.
  • Maintains and enhances configuration of COTS software.
  • Prepares test plans for all phases of testing including unit, performance and user acceptance testing.
  • Conducts necessary analysis to resolve production problems.
  • Develop, implement, and maintain audit, security and regulatory compliance application or program requirements. 
  • Designs and develops data conversion processes using industry standard methodologies to extract, transform, and load data from source to target databases for use in reporting or conversions; prepares test data and verifies system test results; analyzes and resolves system problems; consults with users, project team members (both technical and functional) on questions or problems. 
  • Develops and maintains reports created against departmental databases using a variety of methods.
  • Analyzes problems and implements solutions; consults with functional team members, users, and technical project team members on technical questions; coordinates, schedules, assigns, and monitors the work of technical project team members. 
  • Conducts cost/benefit analyses; conducts technical research and prepares and presents reports on findings; analyzes network equipment and software and makes recommendations; evaluates, acquires, and coordinates computer hardware upgrades/installations.
  • Creates and maintains detailed documentation of systems for production support.
  • Learns new skills and adopts new methodologies as required.
  • Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of:

  • Microsoft Endpoint Manager (MEM)
  • PowerShell
  • Microsoft BitLocker 
  • Microsoft Intune 
  • Microsoft 365 
  • Microsoft Active Directory 
  • Group Policy
  • Project Management
  • Genetec Security Center

Ability to:
  • Research, respond to and resolve complex questions received via telephone calls, callbacks, email, help desk software or escalations
  • Investigate and resolve Microsoft OS problems, Internet browser and other Enterprise-wide issues in accordance with current standards
  • Create, administer, and troubleshoot MEM application and program installations enterprise wide as well as specifically targeted computers (Departments, Teams or individual)
  • Maintain drivers in MEM for all City standard computer models.
  • Maintain patching schedule for servers and workstations enterprise wide.
  • Create, administer, and troubleshoot Windows OSD deployments including OS upgrades with MEM.
  • Administer and support Microsoft Group Policy and Active Directory
  • Coordinate and support technical support processes among City sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
  • Monitor the status of open work orders for themselves and their team
  • On Call for after-hour support of the City’s various OS Platforms as needed
  • Flexible work hours as needed to support the City’s after-hours OS Platform needs
  • Provide written documentation, including reports and technical drawings
  • Day to day administrative role of Genetec Security Center.
Skills in:
  • Knowledge of IT service delivery and problem management processes
  • Advanced working knowledge for installing and troubleshooting Microsoft 365 products
  • Experience in design, configuring, and troubleshooting MEM
  • Experience administration and support of Microsoft Group Policy and Active Directory
  • Working knowledge of VMWare products including servers and workstations
  • Working knowledge of common best practices for project management procedures
  • Ability to manage/coordinate small to medium size technical projects 
  • Demonstrable customer service skills
  • Demonstrable verbal communications skills
  • Demonstrable written communications skills including technical documentation

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and three (3) years of progressively responsible experience in computer programming, systems analysis and/or database administration; or Graduation from an accredited college or university with an associate's degree in computer science or a related field and five (5) years of progressively responsible experience in computer programming, systems analysis and/or database administration.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

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