Nature Of Work
An employee in this class is responsible for utilizing
technologies for stormwater assessments, billing charges, customer information and inquiries. Tasks performed in GIS involves
computer screen digitizing, geo-spatial
data collection, manipulation
and analysis. Work is of more than
average difficulty and includes creation and maintenance of spatial data
topology and attributes, resources and operation of software within the context
of programs and policy directives according to statutory requirements and
applying the outcome to stormwater assessment classifications for calculations.
Reasonable initiative and independent judgment are necessary in digitizing and
integrating GIS data from a variety of sources, troubleshooting and verifying
data, calculating, editing, and joining attributes to geographic features and
performing analytical tasks. An important result of work activities is the
development of the Stormwater Utility Assessment Rolls. Work is performed under
general supervision and is reviewed through conferences; reports submitted, and
results obtained.
Examples of Duties
- Analyze, update, maintain and create GIS layers to represent current
conditions, data, attributes and quality assurance; Manage historic roll
statistics; coordinates with other departments and agencies to receive
necessary information to prepares and compile detail reports and special purpose maps; utilizes
queries and other GIS tools to analyze spatial data to assist in decision
making and roll correction.
- Ensuring Stormwater assessment roll compliance with City Code CH 21 and statutory
requirements.
- Compiles complex information regarding properties for the Stormwater
utility assessments, mitigation credit and revenue purposes.
- Provides customer support for the Stormwater Assessment Program; explains
stormwater service assessments, municipal ordinances, codes changes, and
requirements to consumers.
- Tracks all complaints and inquiries and drafts responses where appropriate;
refers issues to engineers and supervisors as appropriate.
- Prepares correspondence and assists supervisor with special projects,
preparation and updating of project management spreadsheets, etc.
- Performs related work as required.
Knowledge, Skills & Abilities
Considerable
knowledge of: Public utility systems, preferably Stormwater Assessments.
City Code, regulations, and procedures. Business English and accepted practices
of grammar and composition; Customer Service.
Working knowledge of: GIS systems (ArcGIS, ArcMap); researching spatial data availability from internal and
external sources; modern office practices, procedures and equipment; software
(including Excel, Access and Adobe);
Ability to: Collect, assimilate, analyze, and
interpret data to draw sound conclusions; prepare oral and written reports; access
and use automated databases; understand and follow complex oral and written
instructions; read, understand and interpret property records and legal
documents; maintain files and records. Positive interpersonal skills,
exercise of tact and courtesy, and effective writing skills are required.
Minimum Qualifications
Graduation from an
accredited high school and five (5) years of experience in data analysis to
include customer service
experience within a public utilities, real estate or similar environment; and
one (1) year of experience in the use of a commercial GIS software package (ArcGIS,
ArcMap); or an equivalent combination of training and experience.
Licenses or Certifications
Possession of a valid State of Florida driver’s
license.
Examination
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
Comments
During periods when the Mayor issues an
emergency declaration for the City of Tampa, all employees may be required to
work in preparation, response or recovery activities related to the stated
emergency.
Conclusion
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